Support as a Service
Simple, scalable, pay-per-response support for startups. Fast tier 1 support on email, live chat and socials.
Get the speed and 24/7 coverage of a team, but only pay for the tickets you use.
How much will this cost me? See pricing.
Need a dedicated team? Check out support teams on demand →
Successful Brands Use Support as a Service to 'Be Ready' and Scale
NO HIDDEN FEES
The easiest way to go 24/7
Support as a Service is 100% powered by humans. We train up multiple agents in each region with a shared manager providing ongoing training, rostering, performance management and retraining. We automatically help for busy periods like Black Friday, Christmas, product launches and seasonal discounts.
For exact pricing details, get in touch →
Shanna, Delivery Director, 8 yrs with Influx
24/7 COVERAGE
Weekends and after hours, covered
With an integrated support team responding to customers quickly, 5pm to 9am your local time. Support as a Service is particularly popular with companies selling internationally. With an on-demand support team you can be available - in every timezone.
For more information, get in touch →
Renardo, Team Leader, 5 yrs with Influx
COMBINE SUPPORT AS A SERVICE WITH DEDICATED AGENTS
Flexible support experiences, at scale
Get both fast 24/7 responses and a fully-integrated support operation by combining our Support as a Service offering with a dedicated team. This delivers fast, multi-tier, multi-channel support and sales.
For exact customer support plans, get in touch →
Ana, Customer Support, 2 yrs with Influx
Andi Ancheta
VP of Customer Success,
Karbon
“Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + Influx delivers fast resolutions for all of our customers.”
Raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study →
Case Studies
See how companies work with Influx to deliver flexibility & scale.
95%+ CSAT for 8500+ tickets per month with specialized management support
24/7 fully managed support across 3 regions with 2-minute resolution time and 90% CSAT
10 agents resolve 27,000+ conversations per month, then quickly scale 2x in one month
24/7 omnichannel support for tier-1 & tier-2 tickets while experiencing 16,954% growth
100% customer support in 6 languages across 7 platforms for complete end-to-end support
Read more client testimonials or case studies
Resources to retain your customers and streamline support
Ready to try Influx? Let’s talk!
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
Building a remote support team with consistent culture, standards, and performance
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support