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How to choose an outsourced customer service company
Finding an outsourced CX partner & extension of your brand can be daunting. Here's the top 10 things to consider.
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Top 10 Managed Services Outsourcing Providers in 2026
How to choose an outsourced customer‑support partner you can trust—and why Influx tops the list this year.
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The best call center companies for global support: A data-driven breakdown
Find out how to support your brand with global, 24/7 CX support
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Social media’s role in Q4 retail 2022
Using social media to your advantage this Q4 is a budget-friendly, effective strategy to boost sales and grow a loyal following. Read our 10 simple tips!
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Best practices for writing a great customer service email
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Can live chat outsourcing deliver excellent customer service and boost sales? Here are the facts
Many companies have turned to live chat for customer support and sales, and here's why.
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Macro setting and hacks for your helpdesk
Macros are just one part of your toolset to automate work. Prep your macros and helpdesk for the holidays!
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The benefits of long-tail keywords for SEO
Long-tail keywords allow you to get more traffic to your site and be found by new audiences. Learn how to incorporate them into your website for improved SEO!
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8 stats that make the case for better support planning this holiday season
2021’s holiday season is going to be the biggest yet. See what consumers expect from this years holiday season - turn your CX into a growth engine.
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What business processes should your company be outsourcing?
Many business processes can be outsourced to save time & resources, allowing you to focus on the important things. Find out more today!
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Our Complete Guide to Business Process Outsourcing (BPO)
BPO is a fantastic way for businesses’ to alleviate pressure by delegating important processes to an external company. Read to find out why BPO is important!
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How to handle unexpected spikes in ticket volume
Planning for support ticket spikes - both expected and unexpected - is a crucial component of any CX strategy. Here are three quick tips on how to plan for the unexpected. Watch the video!
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