Clear the inbox with fully managed teams

Strengthen your existing team and deliver omnichannel customer support with global support teams, trained to clear the inbox and stay ahead of ticket volume.

Stay flexible with simple month to month pricing.

Trusted to clear the backlog by brands like ClassPass, Threadless, Animalhouse and Winkl.

Trusted by global brands to deliver CX excellence

Clear the backlog

Tackle the backlog and get a handle on ticket volume with dedicated teams trained to deliver fast, high-quality support to your customers.

See how ClassPass works with a team of 76 Influx agents to clear an 11,000 ticket backlog and resolve 25,000+ tickets p/month.

Read the case study →

Ana, Customer Support, 3 yrs with Influx

Brianne Henderlong
Community Experience Director, Threadless

“We had a pretty major growth spurt during 2020 – Covid paired with the usual seasonality of online retail meant we were finding it a challenge to get on top of the backlog. Influx has been a fantastic addition to our operation.

In 2020 our internal team went remote and Influx’s remote, work from home solution was able to fit in seamlessly without missing a beat. It’s really been a simple experience – we’ve been able to maintain a 90+% CSAT, while staying flexible and giving our customers the high-quality support experience they expect.”

Threadless is a 3-sided eCommerce marketplace connecting artists, consumers, printers and distributors.

Read the case study →

Achieve inbox zero

Set your in-house team up for success with an empty inbox at the beginning of their day. Influx agents work to achieve inbox zero through after-hours and weekend support.

See how AnimalHouse Fitness works with Influx to maintain inbox zero.

Read the case study →