Live chat support

Talk to your customers where they want to chat - on their phones or on your website, in real time, with real humans.

Make your support team fast, flexible and scalable, while improving key metrics like CSAT, NPS and time to resolution.

Want to automate your chats? Combine dedicated or part time teams with AI customer service.

#1 on demand partner for global CX teams

Trusted by startups to enterprise across 750+ brands since 2013. Nearshore service model. Monthly pricing.

Multi-award winning cleaning brand. Over 100,000 5 star reviews.

See the 5 star reviews →

The #1 health app helping people become their best selves.

See our YAZIO case study →

Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.

What our clients say →

Six brands, one streamlined customer service solution.

Read the case study →

Premium fashion achieves global growth.

Read the case study →

Blenders scales 24/7, globally with Influx

Read the case study →

Linktree partnered with Influx to make CX simple & fast with 93% CSAT.

See our Linktree case study →

Fast, on-brand support to major global sporting events.

How we help SaaS & tech →

24/7 multilingual support driving 5-Star reviews globally

Read Sunstransfers case study →

ResetSmile optimizes customer support with Influx

Read the case study →

Multi-award winning cleaning brand. Over 100,000 5 star reviews.

See the 5 star reviews →

The #1 health app helping people become their best selves.

See our YAZIO case study →

Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.

What our clients say →

Six brands, one streamlined customer service solution.

Read the case study →

Premium fashion achieves global growth.

Read the case study →

Blenders scales 24/7, globally with Influx

Read the case study →

Linktree partnered with Influx to make CX simple & fast with 93% CSAT.

See our Linktree case study →

Fast, on-brand support to major global sporting events.

How we help SaaS & tech →

24/7 multilingual support driving 5-Star reviews globally

Read Sunstransfers case study →

ResetSmile optimizes customer support with Influx

Read the case study →

Atika, Customer Support, 5 yrs with Influx

Professional response quality

We work with established brands and tech companies to deliver excellent customer service via live chat. We act as an extension of your existing team, with regular training, QA and re-training.

Daniel, Dpt. Delivery Manager, 8 yrs with Influx

24/7 support and sales

Our team answers chats as they arrive, allowing you to help your customers faster or turn more website visitors into customers. We can answer a portion of your chats or all of them. You set the criteria.

Lia, Delivery Manager, 9 yrs with Influx

Use your existing chat platform

Our team and system connects to your existing chat platform. We can connect to all major platforms. Most of our clients use Intercom and Zendesk Chat, but we can connect to other platforms too.

Jermaine, Delivery Manager, 5 yrs with Influx

Management and training included

Our complete support operation includes management, training, coordination and QA. Our own technology automatically tracks gaps in coverage and opportunities for improvement.

Works with your existing live chat platform

Our platform connects to all major help desks and chat platforms. We use this access to QA, train and track support volume and response times.

To learn more get in touch →

Live chat pricing options

The Value Add Solution: Pay per agent

Hire experienced live chat agents to work a set roster each day. This services includes all management, training, QA, hiring and onboarding.

Hire a consistent workforce that matches your brand values and expectations exactly.

Learn more about dedicated agents.

The flexible solution: Pay per resolution

Hire a distributed team of agents to resolve customer issues quickly, while matching your exact workflow. Pay monthly based on resolutions or closed conversations.

Get in touch to learn more.

The automated solution: On-demand support

Hire a distributed team of agents to respond to all customers quickly. We can both resolve tickets AND escalate tricky conversations, while adding a human layer to set customer expectations and deliver an experience that makes customers want to return.

This offering includes all management, training, QA, hiring and onboarding.

Get in touch to learn more.