Live chat support

Trigger more leads, upsells and happy users with 24/7 chat teams working on demand. 100% human powered.

Flexible pricing to suit any size of business. Learn more about our pricing.

See how brands work with Influx to deliver fast, 24/7 live chat experiences.

Instant live chat support and inbox zero maintained with a 94% customer feedback rating
24/7 email and live chat support achieve 94% CSAT with social media experts
24/7 omnichannel support and sales with two-minute live chat response times
24/7 global support for 2,000+ live chat conversations a month after 2x company growth
6 dedicated agents handle 100% customer support for email, live chat, and voice

Professional response quality

We work with established brands and tech companies to deliver excellent customer service via live chat. We act as an extension of your existing team, with regular training, QA and re-training.

24/7 support and sales

Our team answers chats as they arrive, allowing you to help your customers faster or turn more website visitors into customers. We can answer a portion of your chats or all of them. You set the criteria.

Use your existing chat platform

Our team and system connects to your existing chat platform. We can connect to all major platforms. Most of our clients use Intercom and Zendesk Chat, but we can connect to other platforms too.

Management and training included

Our complete support operation includes management, training, coordination and QA. Our own technology automatically tracks gaps in coverage and opportunities for improvement.

How to get started

We charge a fixed fee per region for instant responses, plus a marginal cost per conversation. Please request a quote for exact live chat pricing, as the nature of a live chat conversations can vary.

Works with your existing live chat platform

Our platform connects to all major help desks and chat platforms. We use this access to QA, train and track support volume and response times.

To learn more get in touch →

Live chat pricing options

The Value Add Solution: Pay per agent

Hire experienced live chat agents to work a set roster each day. This services includes all management, training, QA, hiring and onboarding.

Hire a consistent workforce that matches your brand values and expectations exactly.

Learn more about dedicated agents.

The flexible solution: Pay per resolution

Hire a distributed team of agents to resolve customer issues quickly, while matching your exact workflow. Pay monthly based on resolutions or closed conversations.

Get in touch to learn more.

The automated solution: On-demand support

Hire a distributed team of agents to respond to all customers quickly. We can both resolve tickets AND escalate tricky conversations, while adding a human layer to set customer expectations and deliver an experience that makes customers want to return.

This offering includes all management, training, QA, hiring and onboarding.

Get in touch to learn more.

Resources to impress your customers through live chat

Interviews
Learn from an expert on building your live chat team
Business Operations
How we leverage live chat to provide excellent experiences
Best Practices
Get 3 easy ways to wow your customers with live chat
Resources and Guides
Level up your live chat conversations with these 70 scripts
Best Practices
Unleash live chat best practices to better support your customers

Ready to try Influx? Let’s talk!

Hire full-service teams on demand

Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.