Simple support forecasting calculator
Get ahead of seasonality with our simple customer support forecasting calculator. Enter a few quick details to temperature check your flexible support needs.
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TRUSTED BY GLOBAL BRANDS, FROM STARTUP TO ENTERPRISE
Influx in action
See how global brands partner with Influx to deliver flexibile support solutions at scale.
24/7 global coverage via Support as a Service for 2,000+ tickets a month with 80% CSAT
26 fully managed agents across 4 regions achieve 93% CSAT in 5 languages
16 dedicated and 14 seasonal flex agents managed 20,000 tickets through burst coverage
24/7 coverage from 76 agents achieve 49% reduction in first response time
24/7 omnichannel support with 2x burst coverage for scale up and burst capacity
After hours coverage during 142% growth with 4.6 rating on Trustpilot and perfect brand match
RESPOND FASTER
Coverage you need, exactly when you need it.
Reply to clients fast, at all hours, with customer support agents working across every timezone. Improve customer satisfaction and increase response times.
See how MotorTrend on Demand reduced response times by 81% after partnering with Influx.
Nadya, Customer Support, 2 yrs with Influx
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
Building a remote support team with consistent culture, standards, and performance
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support