eCommerce customer support

Deliver 24/7 omnichannel customer support experience - at scale. Stay flexible with fully managed support operations in a simple month-to-month format.

Need a simple, low-cost solution to get started? Try Support as a Service or part time agents.

Trusted by growing eCommerce brands, globally

Improve customer ratings with quality support

See how CASELY improved their customer ratings after partnering with Influx

CASELY's score after Influx

Partnered with Influx March 2020

Amazing service…Their customer support is friendlier than a labrador puppy and quicker than the spread of Covid…I got a replacement (case) for free within 3 days. I live in Germany, and the case was shipped from the US in 3 days!!! Witchcraft. They also respond to emails within minutes. They are so perfect it’s scary.

See how CASELY went from 3.3 to 4.8 on Trustpilot and grew 16,954% while working with Influx. Read the case study →

Why Influx?

See why we’re a trusted service partner for start-ups and scale-ups.


Get 5-star reviews

Deliver exceptional CX that gets you more 5-star reviews and win loyal customers.


Flexible plans

Pay per ticket or pay per agent. We can also help with large-scale operations.


Scale on demand

Hire 1 agent or 30+. Part time or full time agents. Scale up and down on demand.


Brand match

Our agents become your brand ambassadors. We speak your language and reflect your company’s values.



We handle the onboarding and training - so you can prepare to scale in as little as one week.



Our experienced managers provide training, QA, re-training and performance management.


Top 1% of agents

We recruit and filter new agents based on soft skills and the ability to navigate tricky customer conversations. We only hire the top 1% of agents.


Omnichannel support

Agents for every occasion: email, helpdesks, live chat, social, and voice/phone.

Sell more products

Pre-sales support

Increase checkouts and upsells by providing potential customers with fast and helpful pre-sales support.

As an extension of your business and brand, we can answer questions about your products, inventory levels and shipping details to help your customers make confident buying decisions.

Ana, Customer Support, 2 yrs with Influx

Increase customer loyalty

Post-sales support

Solve customer issues faster – from questions about how to use your products, to shipping, warranties, billing and returns.

Our team connects directly with your help desk so you can respond to customers quickly – even during the holidays, after hours or over weekends.

Atika, Customer Support, 3 yrs with Influx

Scale your operations

eComm operations

Our agents also help founders scale their business by providing a layer of operational support.

They can help process orders/payments, create shipment labels/invoices and ask your customers to provide reviews.

Lara, Customer Support, 2 yrs with Influx

Brianne Henderlong
Community Experience Director, Threadless

“We had a pretty major growth spurt during 2020 – Covid paired with the usual seasonality of online retail meant we were finding it a challenge to get on top of the backlog. Influx has been a fantastic addition to our operation.

In 2020 our internal team went remote and Influx’s remote, work from home solution was able to fit in seamlessly without missing a beat. It’s really been a simple experience – we’ve been able to maintain a 90+% CSAT, while staying flexible and giving our customers the high-quality support experience they expect.”

Threadless is a 3-sided eCommerce marketplace connecting artists, consumers, printers and distributors. Read the case study →

Our platform connects to all major help desks and chat platforms. We use this access to QA, train and track support volume and response times.

To learn more get in touch →

See how eCommerce brands work with Influx to deliver exceptional customer service

Improved first response time by 10x while experiencing 16,954% growth via 24/7 support
24/7 support with 2-minute first response times delivered via Support as a Service
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
100% customer support for 2x seasonal ticket spikes from 6 dedicated agents
24/7 email and live chat support achieve 94% CSAT with social media experts
Instant live chat support and inbox zero maintained with a 94% customer feedback rating

Delivering a flexible customer experience on brand and at scale.

Blenders Eyewear partnered with Influx to scale, flex and grow their business fast.

Ready to try Influx? Contact sales →

Hire eCommerce customer service support agents

Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.