About ettitude
ettitude is a direct-to-consumer start-up that creates sustainable bedding and sleepwear out of organic bamboo materials—disrupting the sleep industry and saving the planet!
As a sustainable business, ettitude strives to make a minimal negative impact on our planet and local environment, community, society, and economy.
Influx Team Setup
- 24/7 support coverage
- 9 agents working via Support as a Service across three regions
- Flex and scale-up capacity
Influx Team Results
- 78% one click resolutions
- 44% of outbound volume
- Customer satisfaction: 4.63 stars
What They're Saying about Influx:
From the beginning, partnering with Influx has been such a big win for us. eCommerce is hugely seasonal, and Influx allows us to support that seasonality with confidence.
Our Influx team manages a wide variety of tickets, from returns and shipping issues to product questions and sales promotions. They work closely with our internal operation to provide high-quality support for our customers when we need it, which has allowed us to build out our global operation through all stages of growth.
Sean Roche, Operations and Logistics Manager at ettitude
About Influx
Influx builds month-to-month customer support teams that scale and flex to enable brands to deliver fast, high-quality support experiences, 24/7.
View all case studies. Ready to try Influx? Contact sales.
 6 Circle - small.png)