Influx Blog

Inside Influx Inside Managed Operations: The Influx approach to exceptional CX Managed Operations goes beyond staffing. It’s a fully managed support service, that is custom to your brand, optimised to deliver on your KPI's and managed by Influx's team of CX experts.

Case Studies Linktree partnered with Influx.com to make CX simple and fast with 93% CSAT for 2.8 million subscribers How an on-demand CX operation supported a $1.3 billion tech juggernaut

Case Studies Clipboard Health's app hits unicorn status with Influx with an elastic, 24/7 operational layer See how Influx.com scaled to resolve 10,000 calls per month and achieve a 94% CSAT.

Case Studies JS Group: Six brands, one streamlined customer service solution See how JS Group partnered with Influx for a multi-brand customer service solution.

Case Studies Meshki launches ethical 24/7, near-shore service model & achieves 95% CSAT How a follow-the-sun model is the future of delivering top tier CX.

AI Leadership How to choose an AI customer support outsourcing partner for Shopify and Gorgias Here are 7 questions to ask any AI support partner, how to check AI quality before go-live, and the red flags that mean you should walk away.

AI Leadership The 8+ best voice AI agents for eCommerce brands: inbound customer support Built from real data from our eCommerce partner network actively using AI. Influx.com is an independent support partner for global brands. Last updated 8 October 2026.

CX Excellence BFCM customer support benchmarks: what ticket volume actually looks like No universal BFCM multiplier exists. Here are the 2025 and 2026 benchmarks to forecast your own queue and set targets.

CX Excellence How these 6 brands handle BFCM support surges BFCM has grown from one weekend into a weeks-long surge in orders and support tickets. Here’s how top brands stay calm through the rush, and what any growing brand can borrow.

CX Excellence Don't go dark this BFCM: the 2026 planning guide is here BFCM weekend in 2026 is a different ballgame with AI agents being the standard, not the exception. Our free guide shows you what to prepare for, and how to determine if your setup holds up.

CX Excellence How to scale CX operations without hiring: a framework for growth-stage brands Growth-stage brands can scale support capacity without growing headcount at the same pace as ticket volume. Here’s a framework built on three levers: deflect repetitive contacts, distribute the rest to flexible talent, and delegate full operations.

CX Excellence 5 sportswear brands that deliver standout CX (and what to learn from them) Sportswear customers buy a performance promise, which makes support one of the toughest jobs in retail. See how top brands deliver standout CX, and what your brand can borrow from each.