Influx Blog
Learn how to build and scale a world-leading support team.
Case Studies
ettitude case study: End-to-end eCommerce support on demand
See how ettitude manages sales spikes and seasonality with Influx to grow their sustainable eCommerce brand globally.
AI Leadership
Two examples of AI agent management working
AI agent management improves resolution rate and CSAT for AI agents, reducing the workload for a human support team while freeing up time for the support team manager.
Case Studies
Tipsy Elves scales support by 5x during peak season with 92% CSAT
Read how eCommerce holiday-themed apparel company, Tipsy Elves, successfully scales during peak holiday season while maintaining high customer satisfaction.
Case Studies
Meshki launches ethical 24/7, near-shore service model & achieves 95% CSAT
How a follow-the-sun model is the future of delivering top tier CX.
Case Studies
Marketplace unlocks $1.6 million in 5 months in new revenue with on demand sales agents
A leading US-based industrial firm needed help growing their sales. The fully-managed Influx sales team closed $1.6 million in new revenue in five months.
Growth
The perfect service partner at $1M, $10M and $100M in annual revenue
How to leverage CX outsourcing intelligently
Case Studies
Spoonflower case study: 91% CSAT for 3,200+ tickets per month with scale-up capacity for seasonal spikes
See how Spoonflower partnered with Influx to achieve a CSAT of 91% on 3,200+ tickets per month.
Case Studies
Clipboard Health's app hits unicorn status with Influx with an elastic, 24/7 operational layer
See how Influx.com scaled to resolve 10,000 calls per month and achieve a 94% CSAT.
Reviews
Bearworks Review: Salesfloor and Parallel Dialer for Sales Teams
Bearworks Review - How to onboard & optimize sales teams successfully.
Case Studies
Suntransfers earns 5-star reviews from over 77% of customers with fast, 24/7 multilingual support
See how private airport transfer service, Suntransfers, delivers fast, multilingual support 24/7.
Case Studies
Roller Skates eCommerce company clears 2,300 ticket backlog in 10 days
See how a popular roller skates eCommerce company solves a 2,300 ticket backlog in just 10 days, then maintains inbox zero.
Case Studies
Linktree partnered with Influx.com to make CX simple and fast with 93% CSAT for 2.8 million subscribers
How an on-demand CX operation supported a $1.3 billion tech juggernaut