Introducing shared part time agents

Hire shared part time agents who can help you clear the inbox daily, with 40 hours of coverage per week, at a fraction of the cost of a full time support agent.
customer support

Top 100 customer service statistics of 2023

Understand customer expectations and the latest trends shaping the customer support industry with these 2023 stats.
Case Study

Spoonflower case study: 91% CSAT for 3,200~ tickets p/month with scale-up capacity for seasonal spikes

See how Spoonflower partnered with Influx to achieve a CSAT of 91% on 3,200~ tickets p/month.
customer support

Human-AI collaboration is the future of customer support

Customer support has always been human-centric, but using AI as a tool is the best way to achieve real-world balance.
customer support

Mastering the art of rapport building in customer support

Strengthening soft skills is at the root of efficient communication. Learn from our enterprise training expert on building rapport for support success.
business operations

Unleash the power of sales assistants with these 7 benefits

Sales teams play a crucial role in driving revenue and achieving business goals. To supercharge performance, consider the invaluable addition of sales assistants.
customer support

Different types of customer support

Excellent customer support is essential for customer retention and acquisition. Learn how to grow your support team today!
resources and guides

8 ways to boost social media marketing success

Use these 8 tips to grow your brand visibility and better connect with your audience on social media.
business operations

Hiring vs. outsourcing

Before deciding whether to hire or outsource, weighing the pros and cons is crucial to make the most informed decision.