business operations

Workforce management tools to take you 24/7

Hear from Andrew on the importance of having the right workforce management tools in place as a 24/7 team and what those top tools are.
customer support

24/7 customer stats to pay attention to

Thinking about 24/7 or after-hours customer support? Read the top stats you need to know when kicking off 24/7 support.
resources and guides

The top 15 refund and return policies (with ready-to-use scripts)

Read the ultimate guide to the top 15 refund and return policies, complete with ready-to-use scripts for seamless customer support interactions.
customer support

Follow the sun vs. graveyard shift 24/7 customer support models

See how we harness the follow the sun model to provide round-the-clock global support, eliminating the need for our team to endure overnight shifts.
ebooks

Pre-holiday planning guide (2023 eBook)

Get the guide to navigate the holidays and create better customer support experiences for your customers.
business operations

The hidden costs of hiring (2023 stats)

A curated list of 2023 stats on the cost of hiring customer support vs. outsourcing.
product

Introducing shared part time agents

Hire shared part time agents who can help you clear the inbox daily, with 40 hours of coverage per week, at a fraction of the cost of a full time support agent.
customer support

Top 100 customer service statistics

Understand customer expectations and the latest trends shaping the customer support industry with these 2023 stats.
Case Study

Spoonflower case study: 91% CSAT for 3,200~ tickets p/month with scale-up capacity for seasonal spikes

See how Spoonflower partnered with Influx to achieve a CSAT of 91% on 3,200~ tickets p/month.