Product

2018 Year in Review - client success for high-growth brands

It’s been a hugely busy year for us. Here's a few stats from across our entire community of clients and an update on what's been happening in the backend from the Influx side of things.
research

The importance of empathy mapping in customer support

By bringing empathy into every decision and every touchpoint between customer and company, you can create a more customer-centric experience. To do that, you need to create an empathy map.
Case Study

Case Study: Blenders

Find out how Influx supports Blenders with 10+ full time agents plus burst coverage using Zendesk and Shopify.
interviews

Support Q&A with Kirsty Traill from Hootsuite - KPIs and support stats - Part 2

In the second part of our interview with Hootsuite's VP of Customer, Kirsty Traill we talk support KPI's and how you lead a hugely global support team to success.
research

How to reduce churn rate for your startup

Positive net churn combined with a scalable growth channel enables your company to grow exponentially. Here's how we did it.
research

How to define your customers: Type vs. Time

Reduce churn and improve your customer experience with this simple model.