customer support

Follow the sun vs. graveyard shift 24/7 customer support models

See how we harness the follow the sun model to provide round-the-clock global support, eliminating the need for our team to endure overnight shifts.

Pre-holiday planning guide (2023 eBook)

Get the guide to navigate the holidays and create better customer support experiences for your customers.
business operations

The hidden costs of hiring (2023 stats)

A curated list of 2023 stats on the cost of hiring customer support vs. outsourcing.

Introducing shared part time agents

Hire shared part time agents who can help you clear the inbox daily, with 40 hours of coverage per week, at a fraction of the cost of a full time support agent.
customer support

Top 100 customer service statistics

Understand customer expectations and the latest trends shaping the customer support industry with these 2023 stats.
Case Study

Spoonflower case study: 91% CSAT for 3,200~ tickets p/month with scale-up capacity for seasonal spikes

See how Spoonflower partnered with Influx to achieve a CSAT of 91% on 3,200~ tickets p/month.
customer support

Human-AI collaboration is the future of customer support

Customer support has always been human-centric, but using AI as a tool is the best way to achieve real-world balance.
customer support

Mastering the art of rapport building in customer support

Strengthening soft skills is at the root of efficient communication. Learn from our enterprise training expert on building rapport for support success.
business operations

Unleash the power of sales assistants with these 7 benefits

Sales teams play a crucial role in driving revenue and achieving business goals. To supercharge performance, consider the invaluable addition of sales assistants.