It’s been a hugely busy year for us. Here's a few stats from across our entire community of clients and an update on what's been happening in the backend from the Influx side of things.

By bringing empathy into every decision and every touchpoint between customer and company, you can create a more customer-centric experience. To do that, you need to create an empathy map.

Find out how Influx supports Blenders with 10+ full time agents plus burst coverage using Zendesk and Shopify.

In the second part of our interview with Hootsuite's VP of Customer, Kirsty Traill we talk support KPI's and how you lead a hugely global support team to success.

Positive net churn combined with a scalable growth channel enables your company to grow exponentially. Here's how we did it.

Reduce churn and improve your customer experience with this simple model.