Support Q&A with Kirsty Traill from Hootsuite - KPIs and support stats - Part 2

In the second part of our interview with Hootsuite's VP of Customer, Kirsty Traill we talk support KPI's and how you lead a hugely global support team to success.

How to reduce churn rate for your startup

Positive net churn combined with a scalable growth channel enables your company to grow exponentially. Here's how we did it.

How to define your customers: Type vs. Time

Reduce churn and improve your customer experience with this simple model.

Support Q&A with Kirsty Traill from Hootsuite - company culture - Part 1

Kirsty Traill has spent the last 4 years responsible for the Voice of Customer at Hootsuite. With decades of experience, there isn't much she doesn't know about delivering a world-class customer experience.

Zendesk Setup and Tutorials

Struggling to get Zendesk working? We've created a series of simple step-by-step tutorials to get your instance working like a pro.

The Intercom live chat experience that gave me life

Coming up to GDPR, I felt a little defeated, a lot confused, and genuinely couldn’t wait for May 25th to arrive. After countless emails trying to wade through the murky waters of “What does the GDPR really mean for Australian internet-type business,”