Influx Blog

Learn how to build and scale a world-leading support team.

All Case Studies AI Leadership Interviews Growth CX Excellence Inside Influx Reviews

Case Studies Blenders scales global CX with Influx with 24/7 dedicated support Influx.com partnered with Blenders Eyewear to deliver always-on, brand-aligned customer support, combining dedicated coverage with on-demand flexibility to handle up to 20,000 ticket surges during peak sales periods.

CX Excellence Why global CX operations outperform the traditional BPO model Why a follow-the-sun model is the smarter way to run 24-hour customer experience.

Case Studies Asana Rebel case study: 100% customer support in 6 languages across 7 platforms See how Asana Rebel handled 8x growth in 2020 while continuing to deliver multi-language, multi-channel customer support with Influx.

Case Studies ettitude case study: End-to-end eCommerce support on demand See how ettitude manages sales spikes and seasonality with Influx to grow their sustainable eCommerce brand globally.

AI Leadership Two examples of AI agent management working AI agent management improves resolution rate and CSAT for AI agents, reducing the workload for a human support team while freeing up time for the support team manager.

Case Studies Tipsy Elves scales support by 5x during peak season with 92% CSAT Read how eCommerce holiday-themed apparel company, Tipsy Elves, successfully scales during peak holiday season while maintaining high customer satisfaction.

Case Studies Marketplace unlocks $1.6 million in 5 months in new revenue with on demand sales agents A leading US-based industrial firm needed help growing their sales. The fully-managed Influx sales team closed $1.6 million in new revenue in five months.

Growth The perfect service partner at $1M, $10M and $100M in annual revenue How to leverage CX outsourcing intelligently

Case Studies Spoonflower case study: 91% CSAT for 3,200+ tickets per month with scale-up capacity for seasonal spikes See how Spoonflower partnered with Influx to achieve a CSAT of 91% on 3,200+ tickets per month.

Reviews Bearworks Review: Salesfloor and Parallel Dialer for Sales Teams We take a look at Bearworks and review how it can help onboard and optimize sales teams successfully.

Case Studies Suntransfers earns 5-star reviews from over 77% of customers with fast, 24/7 multilingual support See how private airport transfer service, Suntransfers, delivers fast, multilingual support 24/7.

AI Leadership The 12 best AI customer support agents in 2026 In this guide, we break down the top AI agents to consider as part of your CX stack.