interviews

Support Q&A with Kirsty Traill from Hootsuite - company culture - Part 1

Kirsty Traill has spent the last 4 years responsible for the Voice of Customer at Hootsuite. With decades of experience, there isn't much she doesn't know about delivering a world-class customer experience.
Guide

Zendesk Setup and Tutorials

Struggling to get Zendesk working? We've created a series of simple step-by-step tutorials to get your instance working like a pro.
Experience

The Intercom live chat experience that gave me life

Coming up to GDPR, I felt a little defeated, a lot confused, and genuinely couldn’t wait for May 25th to arrive. After countless emails trying to wade through the murky waters of “What does the GDPR really mean for Australian internet-type business,”
Product

New Feature: Multi-user access for the Influx dashboard

We've just launched our most requested feature since day 1 of Influx in 2013: Multi-user access.
interviews

Support Q&A with Cori Morris from Front

Cori Morris has been leading the support operations at Front since the launch of their in-house support operation. Growing the team from a party of one to six with a bunch of learnings along the way.
research

Get more leads with these six automated live chat tactics

Adding live chat to your funnel is not only a great way to support your customers; it can also prove to be super fruitful in igniting sales and optimising leads.