tips and tutorials

5 tips to prioritize customer support tickets

Get the top 5 tips to prioritize customer support tickets for faster resolutions and better backlog management.
ebooks

The 2023 eBook guide to 24/7 support

Get the guide to scale up to 24/7 support, respond to your customers faster, and wake up to inbox zero.
customer support

How to forecast customer support staffing needs

The very first step to preparing for a busy season is headcount forecasting. Try the forecasting calculator to be proactive and get your team ready!
business operations

Workforce management tools to take you 24/7

Hear from Andrew on the importance of having the right workforce management tools in place as a 24/7 team and what those top tools are.
customer support

24/7 customer stats to pay attention to

Thinking about 24/7 or after-hours customer support? Read the top stats you need to know when kicking off 24/7 support.
resources and guides

The top 15 refund and return policies (with ready-to-use scripts)

Read the ultimate guide to the top 15 refund and return policies, complete with ready-to-use scripts for seamless customer support interactions.
customer support

Follow the sun vs. graveyard shift 24/7 customer support models

See how we harness the follow the sun model to provide round-the-clock global support, eliminating the need for our team to endure overnight shifts.
ebooks

Pre-holiday planning guide (2023 eBook)

Get the guide to navigate the holidays and create better customer support experiences for your customers.
business operations

The hidden costs of hiring (2023 stats)

A curated list of 2023 stats on the cost of hiring customer support vs. outsourcing.