Kirsty Traill has spent the last 4 years responsible for the Voice of Customer at Hootsuite. With decades of experience, there isn't much she doesn't know about delivering a world-class customer experience.

Struggling to get Zendesk working? We've created a series of simple step-by-step tutorials to get your instance working like a pro.

Coming up to GDPR, I felt a little defeated, a lot confused, and genuinely couldn’t wait for May 25th to arrive. After countless emails trying to wade through the murky waters of “What does the GDPR really mean for Australian internet-type business,”

We've just launched our most requested feature since day 1 of Influx in 2013: Multi-user access.

Cori Morris has been leading the support operations at Front since the launch of their in-house support operation. Growing the team from a party of one to six with a bunch of learnings along the way.

Adding live chat to your funnel is not only a great way to support your customers; it can also prove to be super fruitful in igniting sales and optimising leads.