How to Build Confidence
Learn to build confidence at work. Confidence is a critical skill because it affects everyone whom we interact and communicate with daily. Here are some practical ways to help build confidence.
Holiday shopping support ticket trends
How much of a ticket spike can eCommerce brands expect during holiday sales shopping periods? Take a look at our support ticket data compiled from 10 eCommerce brands to help you plan.
Forecasting support team headcount for the holiday sales periods (easy calculator)
How many support agents are needed for the upcoming sales season? Forecast with this easy calculator.
3 easy ways to wow your customers with live chat
Immediate, personable, and effective – these are the hallmarks of a great live chat experience. How do you go one step further and wow your customers? We compiled three easy - and proven - tricks that anyone can implement.
ettitude case study: End-to-end eCommerce support on demand.
See how ettitude manages sales spikes and seasonality with Influx to grow their sustainable eCommerce brand globally.
99designs by Vista case study: Building a remote support team with consistent culture, standards, and performance.
See how 99designs, the world's largest graphic design platform uses Influx to support their highly engaged design community.
ClassPass case study: 76 agents resolve 250,000+ tickets per month, surpassing KPIs
Influx resolved 250,000+ tickets per month for ClassPass with a dedicated team of 76 agents. Learn more about the partnership here.
Interview with Lexi Horn, director of customer success at Blenders Eyewear
Blenders reported 9x growth in late 2018 by focusing on customers first. How do they build their support team exactly? Lexi shares her strategy.
How to Build an Exceptional Live Chat Team - interview with Eugenia Chuprina
How do you build an exceptional live chat team on a startup budget? Eugenia Chuprina did it, starting as employee number five at Reply.
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