Influx Blog

Learn how to build and scale a world-leading support team.

All Case Studies AI Leadership Interviews Growth CX Excellence Inside Influx Reviews

Case Studies Sendle case study: 10 agents resolve 27,000+ conversations per month, then scale 2x in one month 10 agents close 27,000+ conversations per month, then scale 2x in one month for the holidays

Tutorial Zendesk Tutorial: How and when to use tags Tagging in Zendesk may feel pretty straightforward, but knowing when and how to use them will set you up for inbox bliss and greater support transparency.

Tutorial Zendesk Tutorial: Setting up your initial five views Views are the tool you use to organise tickets from inside Zendesk. Streamlining them to make the time spent in your inbox as efficient (and straightforward) as possible is so important when aiming for the elusive inbox-zero.

Case Studies Bonobo case study: fast app support and bug reporting for iOS, 24/7 See how Influx delivers fast in app support and bug reports for iOS, 24/7 with 1000+ resolutions per month.

Tutorial Zendesk Tutorial: Activating CSAT CSAT can be one of your most valuable tools when tracking the pulse of your customers. In this tutorial - we are going to run you through how you set it up within Zendesk.

Interviews How to build a SaaS support team with Emily Howman, customer service manager at Biteable Emily Howman runs global support for Biteable. Learn how she built her team to deliver 24/7 fast support via Intercom.

Interviews Support team alignment and metrics - Interview with Steve Noone O'Connor from Vend Read how Vend provide an industry leading customer experience that helps power their entire business.

Interviews How this husband and wife team built the world’s easiest solution for buying unique and affordable wedding rings See how Manly Bands differentiates themselves from the competition by delivering thoughtful and fast responses.

Work Culture Influx Year in Review: 2017 We’re in the busiest support season of the year! Start from updating our primary selling proposition to launching a new service. Here are all the highlights.

Business Operations How to fit Support as a Service into your existing support operation Almost all of our clients have existing internal agents or managers that work with us. By combining an existing support team with Influx, our clients can both guarantee coverage and invest in their own teams and systems.

Case Studies Annex Products partnered with Influx to focus on growth and become the global leader in smartphone mounting systems As Annex Products scaled the team made a strategic decision to focus their management energy on growth and distribution. That’s when they asked Influx to help with their customer support operations.

Product How trials work - getting started with Influx With Support as a Service, we have a pre-built, pre-managed team, ready to help answer tickets in your help desk.