Resources and guides

Check out our helpful resources and guides below.

All Case studies Customer experience Customer support Product Work culture

Resources and guides Guide to scaling a business Scaling a business requires strategic planning. Read our comprehensive guide to prepare for a successful season of scale!

Resources and guides 70 live chat scripts to improve the purchase experience Save time on live chat support with these canned responses!

Resources and guides A beginner friendly guide to help desk software Help desk ticketing software can make an organization more efficient. Learn everything there is to know about help desk software in our complete guide!

Resources and guides The ultimate guide to 15 refund and return policies (with scripted support) Read the ultimate guide to the top 15 refund and return policies, complete with ready-to-use scripts for seamless customer support interactions.

Resources and guides The role of social media presence for businesses Use these 8 tips to grow your brand visibility and better connect with your audience on social media.

Resources and guides What is AI Agent Management? A guide for CX teams Most brands still treat AI as a project — something you set up once and leave to run. But CX doesn’t work like that. Your human team has oversight, AI needs that too.