customer support
Stay on top of all things in the customer support industry.
Follow the sun vs. graveyard shift 24/7 customer support models
See how we harness the follow the sun model to provide round-the-clock global support, eliminating the need for our team to endure overnight shifts.
Top 100 customer service statistics of 2023
Understand customer expectations and the latest trends shaping the customer support industry with these 2023 stats.
Human-AI collaboration is the future of customer support
Customer support has always been human-centric, but using AI as a tool is the best way to achieve real-world balance.
Mastering the art of rapport building in customer support
Strengthening soft skills is at the root of efficient communication. Learn from our enterprise training expert on building rapport for support success.
Different types of customer support
Excellent customer support is essential for customer retention and acquisition. Learn how to grow your support team today!
8 ways to build a budget-friendly customer support team
Build a skilled customer support team, and a loyal customer base will follow. Read more to create a budget-friendly support team!
How to scale without compromising customer support
Providing good customer support is crucial for the long-term growth and success of a business. Learn to scale without compromising service!
How to build a good customer support team: 6 proven tips that work
Establishing a customer support team on proven principles is crucial for success in any organization.
8 reasons to outsource your IT & technical support
Outsourcing your technical support can save your company valuable resources. Read our guide to find out why you should outsource your IT and technical support!
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