customer support

Stay on top of all things in the customer support industry.

customer support

Follow the sun vs. graveyard shift 24/7 customer support models

See how we harness the follow the sun model to provide round-the-clock global support, eliminating the need for our team to endure overnight shifts.
customer support

Top 100 customer service statistics of 2023

Understand customer expectations and the latest trends shaping the customer support industry with these 2023 stats.
customer support

Human-AI collaboration is the future of customer support

Customer support has always been human-centric, but using AI as a tool is the best way to achieve real-world balance.
customer support

Mastering the art of rapport building in customer support

Strengthening soft skills is at the root of efficient communication. Learn from our enterprise training expert on building rapport for support success.
customer support

Different types of customer support

Excellent customer support is essential for customer retention and acquisition. Learn how to grow your support team today!
customer support

8 ways to build a budget-friendly customer support team

Build a skilled customer support team, and a loyal customer base will follow. Read more to create a budget-friendly support team!
customer support

How to scale without compromising customer support

Providing good customer support is crucial for the long-term growth and success of a business. Learn to scale without compromising service!
customer support

How to build a good customer support team: 6 proven tips that work

Establishing a customer support team on proven principles is crucial for success in any organization.
customer support

8 reasons to outsource your IT & technical support

Outsourcing your technical support can save your company valuable resources. Read our guide to find out why you should outsource your IT and technical support!