customer support
Stay on top of all things in the customer support industry.
The 5 best SaaS customer support companies
Investing in the right support solution is crucial for building long-lasting customer relationships. Explore the top 5 SaaS support companies redefining customer service excellence.
What makes great customer support for SaaS companies?
Most SaaS companies focus on customer success as part of their growth strategy. But what makes great customer support? Here’s what I found from five of our best-performing SaaS clients.
Pre-sales + post-sales customer support
From the initial spark of curiosity to nurturing a loyal relationship, pre and post-sales support play distinct roles in shaping customer experiences.
Why you need eCommerce pre-sales support
Pre-sales support is pivotal in bolstering customer confidence throughout the purchase decision-making process.
How to clear ticket backlog successfully
Read the six crucial steps to effectively solve customer support backlog.
How to forecast customer support staffing needs
The very first step to preparing for a busy season is headcount forecasting. Try the forecasting calculator to be proactive and get your team ready!
24/7 customer stats to pay attention to
Thinking about 24/7 or after-hours customer support? Read the top stats you need to know when kicking off 24/7 support.
Follow the sun vs. graveyard shift 24/7 customer support models
See how we harness the follow the sun model to provide round-the-clock global support, eliminating the need for our team to endure overnight shifts.
Top 100 customer service statistics
Understand customer expectations and the latest trends shaping the customer support industry with these 2023 stats.
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