Influx Blog

Learn how to build and scale a world-leading support team.

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Inside Influx The important transition from job to career Everyone remembers their first job out of school. Meet Velya, one of our HR specialists, retelling her experience with Influx on the path from "job" to "career."

Growth 8 customer retention strategies to grow your brand Retaining customers is important for any business as it costs less to keep a current customer than to find and onboard a new one. Find out more today!

Growth Methods to create a B2B CX that rivals B2C Six strategies your B2B company can incorporate into your CRM to create an exceptional customer experience that rivals that of B2C experiences.

Inside Influx Where we live: How we follow the sun to work globally The Influx team is made up of over 1,100 team members located in 123 cities around the world. From the bustling streets of Kenya to the beaches of Australia, learn more about our global team and where we live!

Case Studies Brand Access case study: 95%+ CSAT for 8500+ tickets per month See how Brand access partnered with Influx for complete customer support of 8500+ tickets per month with 95%+ CSAT!

CX Excellence 6 key strategies to scale your customer support team When your business is growing too fast, it’s time to consider scaling. Find out how to scale your customer support team today!

CX Excellence A complete guide to 24/7 customer support Keeping customers happy is essential for any successful business. How can you do that? 24/7 customer support. Find out how to deliver this today.

Inside Influx How to optimize remote work and its benefits It doesn’t come as a surprise that remote work reduces stress, but how can you truly make it work for you?

Growth How to increase customer engagement Customer engagement is key to business success. Find out eight ways to increase your overall customer engagement and drive traffic to your business!

Growth 10 reasons for cart abandonment and 10 strategies to win customers back Cart abandonment is frustrating and something that everyone with an eCommerce shop faces. Read more to find out how you can increase conversions on abandoned carts!

CX Excellence Omnichannel vs. multichannel support: what's the difference? Omnichannel support is seamless. Find out the difference between omnichannel and multichannel support today!

Growth Customer loyalty strategies to increase repeat customers A business is nothing without its customers. Increase your customer loyalty and watch your sales increase with it. Read more to find out how!