best practices

How to improve retention rate with CX 

Customer experience and retention go hand in hand. Improve your retention rate with these CX strategies!
business operations

5 digital transformation trends for 2023

The advance of innovative and transformative technologies will continue in 2023. Check out our top 5 trends to keep an eye on!
resources and guides

The complete guide to help desks

Help desk ticketing software can make an organization more efficient. Learn everything there is to know about help desk software in our complete guide!
customer support

Your complete guide to customer service training

Customer service training is vital in providing exceptional customer experiences that create loyal brand champions.
Case Study

Linktree case study: 93% CSAT for 24/7 coverage in 5 languages

See how Linktree works with Influx for 24/7 coverage to achieve 93% CSAT for tier-2 tickets and inbox zero.
best practices

Top 10 social media tips for Q4

Using social media to your advantage this Q4 is a budget-friendly, effective strategy to boost sales and grow a loyal following. Read our 10 simple tips!
business operations

9 reasons to outsource your sales team

Companies worldwide are outsourcing their sales departments to companies like Influx to help scale and grow their business. Find out how in our detailed guide!
customer support

Help Scout help desk spotlight

Check out the overview of the Help Scout platform including SaaS solution features, automation capabilities, and search functionality.
tips and tutorials

Gorgias tips for a successful Black Friday and Cyber Monday

Be prepared for Black Friday/Cyber Monday with these helpful tips from our partners over at Gorgias!