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Growth How to retain top talent during peak seasons The average cost to replace an agent can be anywhere between $10,000 and $20,000. Be proactive in recruiting and retaining top talent!

Growth The ultimate guide to eCommerce holiday planning in 2022 This guide offers a streamlined and holistic approach to eCommerce holiday planning that will drive conversions and steer you on the path to success.

Growth Tips to sell out during your next product launch Over 30,000 products are launched each year and roughly 95% of them fail. Read through our 8 tips to prepare yourself for an epic product launch that sells out.

Inside Influx Upwards mobility and internal growth at Influx Meet Gusthy, one of our Delivery Managers in Indonesia, who has been with Influx for 7 years. Learn about internal mobility for our team members and the importance of growth at Influx!

CX Excellence Optimizing customer data & management for better CX Data analysis removes the guesswork when it comes to understanding customer desires, pain points, goals, and interests. Use customer data to your advantage to outshine your competitors and improve CX.

Growth A complete guide to reaching your ideal customer Understanding customers is the key to giving them good service that results in acquiring new customers and increasing repeat buyers.

CX Excellence Warning signs of a bad CX agency Arm yourself with the information to spot warning signs of a bad CX outsourcing agency and find the right fit for you.

CX Excellence How to flex CX teams up and down during seasonal months without a hitch Prepare for Q4 with best practices for scaling holiday support including Black Friday, Cyber Monday, and Christmas.

CX Excellence How to minimize agent turnover so you aren’t stuck onboarding and training Agent turnover can damage team morale and impact performance. Learn more about how to retain agents and keep them happy.

CX Excellence Top 5 questions to ask when hiring an outsourcing agency Before disclosing any important company information, there are a few questions to ask an outsourcing agency before deciding if it's the right fit for your business.

CX Excellence How to scale CX teams while maximizing ROI Insight is a competitive differentiator. How can you scale CX from a data-driven perspective with the intent to increase ROI? Read more!

CX Excellence How to retain your brand voice and values when outsourcing customer support Learn more: Empower outsourced CX teams to communicate in your brand voice.