Influx Blog

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CX Excellence 7 bits of advice for new customer support agents Customer support agents play a huge role in representing a brand. Here are some useful advice to guide new agents on delivering exceptional customer experiences.

CX Excellence Discover the 5 best practices for live chat outsourcing Live chat remains a popular channel to connect with customers. Here are five important elements to outsourcing live chat to the right partner.

CX Excellence Exploring 8 best practices for SaaS customer support Knowing what constitutes exceptional SaaS customer support and how to implement it can boost your business’s performance significantly.

Interviews 7 steps to prepare for seasons of scale Black Friday CX tips from Laurin Thompke at Casely— which grew 16,594% in three years earning them #17 on Inc. 5000

Case Studies Winkl case study: Instant live chat support with a 94% customer feedback rating See how Winkl partners with Influx to deliver 1m 15s response time averages over live chat 20/7.

CX Excellence eCommerce brands improve their star ratings by 24% while working with Influx Star ratings are one of the best indicators of a brand’s reputation. We looked into how well executed CX strategies drive business value and growth.

CX Excellence The most common customer service complaints (& how to handle them) When things go wrong on an ecommerce customer's journey, swift and empathetic resolutions will make a huge difference.

CX Excellence SaaS customer support: 6 ways to boost your team Build an outstanding SaaS customer support team with these proven, actionable tips.

Case Studies Karbon case study: Delivers 24/7 worldwide customer support with 80%+ CSAT and 2,000 conversations a month See how Karbon managed 3x growth with Influx to deliver 24/7 live chat support.

Interviews Customer support, simplified – hear from three successful brands working with Influx Biteable, Karbon and Michael Hyatt & Company partner with Influx to deliver customer experiences that scale and flex - watch the video.

CX Excellence CSAT, CES, NPS? Choosing the best metrics to measure your customer support quality Here's a guide on using customer service metrics as a measurable way of checking a business’s vital signs and gathering feedback.

Case Studies Threadless case study: Burst coverage resolves 2,800+ seasonal backlog with 92%+ CSAT See how Threadless handled a 200+% growth spurt, while moving to a fully remote operation in 2020 with Influx.