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Growth How to combat the Great Resignation with outsourced support The Great Resignation refers to employee shortages caused by the COVID-19 pandemic. Learn how outsourced support can be best solution for your business.

CX Excellence How to Create a Positive Customer Service Experience for Your Brand Learn seven ways to improve your customer service experience to exceed consumer demands.

Growth Five eco-friendly brands fostering sustainable business practices Eco-friendly companies have a positive impact on the environment and build brand trust with consumers. Learn more about some of the sustainable businesses that work with Influx.

CX Excellence Everything You Need to Know About Support as a Service in 2022 Our detailed guide provides everything you need to know about Support as a Service and why it’s so important for your business! Read to find out more.

CX Excellence 3 steps to unleash your CX team and boost your brand The customer experience team is a vital part of your company's brand. Learn how to pivot your CX department in these three steps.

CX Excellence 7 bits of advice for new customer support agents Customer support agents play a huge role in representing a brand. Here are some useful advice to guide new agents on delivering exceptional customer experiences.

CX Excellence Discover the 5 best practices for live chat outsourcing Live chat remains a popular channel to connect with customers. Here are five important elements to outsourcing live chat to the right partner.

CX Excellence Exploring 8 best practices for SaaS customer support Knowing what constitutes exceptional SaaS customer support and how to implement it can boost your business’s performance significantly.

Growth 7 steps to prepare for seasons of scale Black Friday CX tips from Laurin Thompke at Casely— which grew 16,594% in three years earning them #17 on Inc. 5000

Case Studies Winkl case study: Instant live chat support with a 94% customer feedback rating See how Winkl partners with Influx to deliver 1m 15s response time averages over live chat 20/7.

CX Excellence eCommerce brands improve their star ratings by 24% while working with Influx Star ratings are one of the best indicators of a brand’s reputation. We looked into how well executed CX strategies drive business value and growth.

CX Excellence The most common customer service complaints (& how to handle them) When things go wrong on an ecommerce customer's journey, swift and empathetic resolutions will make a huge difference.