Best practices for CX teams during seasonal spikes
Prepare for Q4 with best practices for scaling holiday support including Black Friday, Cyber Monday, and Christmas.
7 tips to reduce agent attrition
Agent turnover can damage team morale and impact performance. Learn more about how to retain agents and keep them happy.
Top 5 questions to ask when hiring an outsourcing agency
Before disclosing any important company information, there are a few questions to ask an outsourcing agency before deciding if it's the right fit for your business.
How to scale CX teams while maximizing ROI
Insight is a competitive differentiator. How can you scale CX from a data-driven perspective with the intent to increase ROI? Read more!
Mastering brand voice and values with outsourced CX teams
Learn more: Empower outsourced CX teams to communicate in your brand voice.
The important transition from job to career
Everyone remembers their first job out of school. Meet Velya, one of our HR specialists, retelling her experience with Influx on the path from "job" to "career."
Creating a B2B CX that rivals B2C
Six strategies your B2B company can incorporate into your CRM to create an exceptional customer experience that rivals that of B2C experiences.
Increase customer retention with these 8 strategies
Retaining customers is important for any business as it costs less to keep a current customer than to find and onboard a new one. Find out more today!
How we follow the sun to work globally
The Influx team is made up of over 1,100 team members located in 123 cities around the world. From the bustling streets of Kenya to the beaches of Australia, learn more about our global team and where we live!
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