6 ways to retain high-performing employees
The average cost to replace an agent can be anywhere between $10,000 and $20,000. Be proactive in recruiting and retaining top talent!
Your 2022 guide to eCommerce holiday planning
This guide offers a streamlined and holistic approach to eCommerce holiday planning that will drive conversions and steer you on the path to success.
8 tips to drive new product sales
Over 30,000 products are launched each year and roughly 95% of them fail. Read through our 8 tips to prepare yourself for an epic product launch that sells out.
Upwards mobility and internal growth amongst our team
Meet Gusthy, one of our Delivery Managers in Indonesia, who has been with Influx for 7 years. Learn about internal mobility for our team members and the importance of growth at Influx!
How to utilize ethical customer data to improve CX
Data analysis removes the guesswork when it comes to understanding customer desires, pain points, goals, and interests. Use customer data to your advantage to outshine your competitors and improve CX.
How to create a buyer persona and reach your target audience
Understanding customers is the key to giving them good service that results in acquiring new customers and increasing repeat buyers.
Business process outsourcing - the five most common services
Many business processes can be outsourced to save time & resources, allowing you to focus on the important things. Find out more today!
7 red flags to look out for when outsourcing CX
Arm yourself with the information to spot warning signs of a bad CX outsourcing agency and find the right fit for you.
Best practices for CX teams during seasonal spikes
Prepare for Q4 with best practices for scaling holiday support including Black Friday, Cyber Monday, and Christmas.
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