Influx Blog

Learn how to build and scale a world-leading support team.

All Case Studies AI Leadership Interviews Growth CX Excellence Inside Influx Reviews

CX Excellence SaaS customer support: 6 ways to boost your team Build an outstanding SaaS customer support team with these proven, actionable tips.

Case Studies Karbon case study: Delivers 24/7 worldwide customer support with 80%+ CSAT and 2,000 conversations a month See how Karbon managed 3x growth with Influx to deliver 24/7 live chat support.

Interviews Customer support, simplified – hear from three successful brands working with Influx Biteable, Karbon and Michael Hyatt & Company partner with Influx to deliver customer experiences that scale and flex - watch the video.

CX Excellence CSAT, CES, NPS? Choosing the best metrics to measure your customer support quality Here's a guide on using customer service metrics as a measurable way of checking a business’s vital signs and gathering feedback.

Case Studies Threadless case study: Burst coverage resolves 2,800+ seasonal backlog with 92%+ CSAT See how Threadless handled a 200+% growth spurt, while moving to a fully remote operation in 2020 with Influx.

CX Excellence How to outsource customer service effectively Customer service outsourcing is key to business growth. Here are five critical points to consider in sourcing for the right customer support partner.

CX Excellence 25+ customer service email templates that generate trust and loyalty How do you write an email that makes your customers happy, satisfied, and feel valued? Here are 25+ email templates that work.

Growth How to write a great eCommerce return policy (+ real examples from high-growth brands) A customer-centric ecommerce return policy creates confidence, trust, and a sense of security. Let's take a look at some great examples from valuable, high-growth brands.

CX Excellence Holiday shopping support ticket trends How much of a ticket spike can eCommerce brands expect during holiday sales shopping periods? Take a look at our support ticket data compiled from 10 eCommerce brands to help you plan.

CX Excellence 3 easy ways to wow your customers with live chat Immediate, personable, and effective – these are the hallmarks of a great live chat experience. How do you go one step further and wow your customers? We compiled three easy - and proven - tricks that anyone can implement.

Case Studies 99designs by Vista case study: Building a remote support team with consistent culture, standards, and performance. See how 99designs, the world's largest graphic design platform uses Influx to support their highly engaged design community.

Interviews Growing 9x focused on customers first - Interview with Lexi Horn, director of customer success at Blenders Eyewear Blenders reported 9x growth in late 2018 by focusing on customers first. How do they build their support team exactly? Lexi shares her strategy.