Best Of
Best Of
The Intercom live chat experience that gave me life
Coming up to GDPR, I felt a little defeated, a lot confused, and genuinely couldn’t wait for May 25th to arrive. After countless emails trying to wade through the murky waters of “What does the GDPR really mean for Australian internet-type business,”
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New Feature: Multi-user access for the Influx dashboard
We've just launched our most requested feature since day 1 of Influx in 2013: Multi-user access.
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The five tools to keep your customers supported, between support emails
Nurturing your customer relationships is one of the best, and most proven, ways to grow your business. Successful customers generally spend more and refer more customers to you.
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The four types of customer service agents hired by leading brands
Your support experience is only as strong as the people providing it. If you want to provide excellent support, you need to find, train, and manage the right people.
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Zendesk Tutorial: Enabling and using Zendesk Markdown
Zendesk markdown is a "language" for formatting text inside Zendesk. It allows you to easily add bolding, bullet points, italics and other formatting into your tickets and macros simply by adding some symbols.
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Zendesk Tutorial: How to setup macros
Macros are a Zendesk term for 'saved replies.' Using macros, you can respond to customers faster while reducing the chance of making a mistake.
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Zendesk Tutorial: How and when to use tags
Tagging in Zendesk may feel pretty straightforward, but knowing when and how to use them will set you up for inbox bliss and greater support transparency.
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Zendesk Tutorial: Setting up your initial five views
Views are the tool you use to organise tickets from inside Zendesk. Streamlining them to make the time spent in your inbox as efficient (and straightforward) as possible is so important when aiming for the elusive inbox-zero.
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Zendesk Tutorial: Activating CSAT
CSAT can be one of your most valuable tools when tracking the pulse of your customers. In this tutorial - we are going to run you through how you set it up within Zendesk.
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Influx Year in Review: 2017
We’re in the busiest support season of the year! Start from updating our primary selling proposition to launching a new service. Here are all the highlights.
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Annex Products partnered with Influx to focus on growth and become the global leader in smartphone mounting systems
As Annex Products scaled the team made a strategic decision to focus their management energy on growth and distribution. That’s when they asked Influx to help with their customer support operations.
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How trials work - getting started with Influx
With Support as a Service, we have a pre-built, pre-managed team, ready to help answer tickets in your help desk.
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