Influx Blog

Learn how to build and scale a world-leading support team.

All Case Studies AI Leadership Interviews Growth CX Excellence Inside Influx Reviews

CX Excellence The Top 10 Reasons to Switch BPO Partners and Why Companies Make the Switch (with examples) Why companies really switch BPO partners—and how to avoid the same mistakes.

Case Studies Corpay transforms 24/7 Australasian CX with Influx From long digital backlogs to a high-performing, multi-channel CX operation, while freeing internal sales teams to focus on strategic opportunities.

AI Leadership The AI customer support model that actually works AI that resolves 10–15% of tickets drives the best CX results.

CX Excellence How leading fashion brands build customer experience that scales Fashion brands that win at CX turn every support interaction into a branded, loyalty-building moment.

Case Studies Meshki launches ethical 24/7, near-shore service model & achieves 95% CSAT How a follow-the-sun model is the future of delivering top tier CX.

AI Leadership Gorgias AI Performance Benchmarks for eCommerce CX Teams in 2026 This playbook analyzes performance data from 20+ brands using Gorgias Al across eCommerce and digital-first businesses.

CX Excellence How high-consideration DTC brands deliver phone-first CX DTC leaders use phone as a high‑trust CX channel. See how top brands do it—and how Influx scales support without sacrificing quality.

CX Excellence How top beauty brands deliver omnichannel CX Take a look at how beauty leaders deliver connected customer support across chat, social, email, and in-store.

Case Studies CX Success: Koh leverages both Human + AI agents to achieve 86% CSAT Human + AI agents drive brand love + 5-star reviews.

CX Excellence CX in 2026: 9 Trends Predicted by the Experts at Help Scout, Consio & Koh In this post, we explore 9 CX trends already shaping 2026, informed by insights and quotes from leaders at the forefront of AI-driven customer experience.

AI Leadership AI context engineering for eCommerce (and why it matters) Most knowledge bases weren’t built for AI. See how context engineering improves eCommerce support by reducing returns, confusion, and trust issues.

Case Studies Yazio scales 5-star multilingual support to 5.6 million global users with Influx.com From Germany to 150 countries and 20 languages with 94% CSAT—while cutting response times by 90% during their busiest season.