Influx Blog

Learn how to build and scale a world-leading support team.

All Case Studies AI Leadership Interviews Growth CX Excellence Inside Influx Reviews

Inside Influx Inside Managed Operations: The Influx approach to exceptional CX Managed Operations goes beyond staffing. It’s a fully managed support service, that is custom to your brand, optimised to deliver on your KPI's and managed by Influx's team of CX experts.

Case Studies Linktree partnered with Influx.com to make CX simple and fast with 93% CSAT for 2.8 million subscribers How an on-demand CX operation supported a $1.3 billion tech juggernaut

Case Studies Clipboard Health's app hits unicorn status with Influx with an elastic, 24/7 operational layer See how Influx.com scaled to resolve 10,000 calls per month and achieve a 94% CSAT.

Case Studies JS Group: Six brands, one streamlined customer service solution See how JS Group partnered with Influx for a multi-brand customer service solution.

Case Studies Meshki launches ethical 24/7, near-shore service model & achieves 95% CSAT How a follow-the-sun model is the future of delivering top tier CX.

CX Excellence How Starbucks became a household name (and why CX was a big part of it) Starbucks grew from six Seattle stores to 40,000+ locations worldwide, and CX was the engine. Here is the CX architecture behind that rise.

Growth What really makes a brand well-loved? The gap between brands people use and brands people love almost always comes down to one thing: how they make people feel when they need help. Here’s what well-loved brands get right about CX.

Case Studies Melinda Maria delivers boutique 5-star jewelry support with a flexible, brand-first Influx team Boutique LA jewelry brand achieves 96% CSAT and sub-3-minute live chat response with a flexible, brand-first Influx team.

Case Studies Florence Marine X boosts premium surf-brand support with hybrid AI + human team, hitting 91% CSAT See how Florence Marine X delivers fast, on-brand customer support across wetsuits, board shorts, and the Florence Membership with a hybrid AI + Human team, partnered with Influx since 2021.

CX Excellence 7 reasons why everyone loves IKEA (and what it teaches us about CX) IKEA treats CX as a growth strategy, not just an afterthought. Here are 7 lessons any business can learn from one of the world's largest and most beloved brand.

AI Leadership AI Management Wins See how Influx clients use AI-managed support to boost CSAT, speed up resolutions, and free human agents for high‑value work.

Inside Influx Inside Talent as a Service: Why Influx agents deliver better CX Talent as a Service provides customer service agents in every time zone, so you can scale your brands CX team in 1-2 weeks