Sales team closes $1.6m in new revenue

A leading US-based industrial firm needed help growing their sales. The fully-managed Influx sales team closed $1.6 million in new revenue in five months.

Flexibility at Influx: How we provide adaptable and scalable outsourced excellence

Influx's flexible, customer-centric service is focused on delivering high-quality support whenever and however you require it.
Case Study

Light My Bricks earns 5-star reviews from over 92% of their customers

See how Light My Bricks goes "above and beyond" in customer service to earn 5-star reviews from 92% of customers.
customer support

Your brand’s secret weapon for explosive customer loyalty

Building strong customer loyalty hinges on consistently delivering exceptional value at every touchpoint.
business operations

Hiring vs. outsourcing: pros and cons

Should you outsource or hire? Based on your circumstances, there may be a right and wrong answer.
Case Study

Ticketing app with 5 million users clears backlog and maintains 86% CSAT on 6,000+ tickets/month

See how a ticketing app partnered with Influx to clear the backlog and maintain inbox zero on over 6,000 tickets each month.
business operations

What to know about inbound & outbound call centers

Learn the difference between inbound and outbound call centers to know which is right for your business.
Case Study

Handling 8000 calls per week while achieving a 94% CSAT

See how Influx handled 8000 weekly calls, decreasing call abandonment rate by 10x while maintaining a 94% CSAT.
customer support

The 5 best SaaS customer support companies

Investing in the right support solution is crucial for building long-lasting customer relationships. Explore the top 5 SaaS support companies redefining customer service excellence.
tips and tutorials

How to outsource your Shopify customer service

How do you hire an outsourced Shopify support team while improving your growth? We dive in here.