Influx Blog
Learn how to build and scale a world-leading support team.
CX Excellence
CX in 2026: 9 Trends Predicted by the Experts at Help Scout, Consio & Koh
In this post, we explore 9 CX trends already shaping 2026, informed by insights and quotes from leaders at the forefront of AI-driven customer experience.
AI Leadership
AI context engineering for eCommerce (and why it matters)
Most knowledge bases weren’t built for AI. See how context engineering improves eCommerce support by reducing returns, confusion, and trust issues.
Case Studies
Yazio scales 5-star multilingual support to 5.6 million global users with Influx.com
From Germany to 150 countries and 20 languages with 94% CSAT—while cutting response times by 90% during their busiest season.
AI Leadership
How to deliver 24/7 support with AI
Optimise your brands CX with an AI + Human approach
Case Studies
ClassPass scales global member support with Influx
Influx partnered with ClassPass to build a global CX operation capable of handling 250,000+ monthly tickets, delivering agility, consistency, and 24/7 coverage without compromising quality.
AI Leadership
What is AI Agent Management? A guide for CX teams
Most brands still treat AI as a project—something you set up once and leave to run. But CX doesn’t work like that. Your human team has oversight, AI needs that too.
Case Studies
Blenders scales global CX with Influx with 24/7 dedicated support
Influx.com partnered with Blenders Eyewear to deliver always-on, brand-aligned customer support, combining dedicated coverage with on-demand flexibility to handle up to 20,000 ticket surges during peak sales periods.
CX Excellence
Why global CX operations outperform the traditional BPO model
Why a follow-the-sun model is the smarter way to run 24-hour customer experience.
Case Studies
Asana Rebel case study: 100% customer support in 6 languages across 7 platforms
See how Asana Rebel handled 8x growth in 2020 while continuing to deliver multi-language, multi-channel customer support with Influx.
Case Studies
ettitude case study: End-to-end eCommerce support on demand
See how ettitude manages sales spikes and seasonality with Influx to grow their sustainable eCommerce brand globally.
AI Leadership
Two examples of AI agent management working
AI agent management improves resolution rate and CSAT for AI agents, reducing the workload for a human support team while freeing up time for the support team manager.
Case Studies
Tipsy Elves scales support by 5x during peak season with 92% CSAT
Read how eCommerce holiday-themed apparel company, Tipsy Elves, successfully scales during peak holiday season while maintaining high customer satisfaction.
 6 Circle - small.png)