New tool! Forecast the next 12 months of tickets with Support Forecaster

I’m excited to announce our new free forecasting tool for any company using Zendesk. With Support Forecaster, get the following data monthly:

• Expected inbound tickets and outbound responses per month for the next 12 months.

• Headcount, agent efficiency, inbound and public responses for the previous 12 months.

• Recommended headcount for the next 12 months

Get a handy graph and CSV output that looks like the following:

How it works:

• Our system pulls in your monthly help desk data

• Our system normalizes this data by month

• We forecast future monthly inbound volume based on monthly growth rates from the previous 12 months

• We estimate outbound volume and agent efficiency based on the previous 12 months

• Your data and forecast updates monthly

Some use cases:

• Estimate inbound ticket volume for Black Friday sales or holiday periods

• Identify monthly trends for inbound volume

• Identify when your agents are most/least efficient (and why)

• Identify a realistic output per agent number

• Identify hiring needs for the next 12 months

Get started with Influx

Influx was established in 2013 & has been trusted by 750+ brands globally, ranging from startup to scale.

Influx builds 24/7, near-shore global customer support teams. We provide fully managed, flexible & high-performance agents. Our services range from eCommerce support, tech support, sales support, AI Management, Enterprise solutions and more to give you the customer assistance you need to prioritize other responsibilities and continue scaling your business.

Make your support operations fast, flexible, and ready for anything with experienced, 24/7 support teams working on demand. See how brands work with Influx to deliver exceptional customer support or get a quote now.