New tool! Forecast the next 12 months of tickets with Support Forecaster

I’m excited to announce our new free forecasting tool for any company using Zendesk. With Support Forecaster, get the following data monthly:

• Expected inbound tickets and outbound responses per month for the next 12 months.

• Headcount, agent efficiency, inbound and public responses for the previous 12 months.

• Recommended headcount for the next 12 months

Get a handy graph and CSV output that looks like the following:

How it works:

• Our system pulls in your monthly help desk data

• Our system normalizes this data by month

• We forecast future monthly inbound volume based on monthly growth rates from the previous 12 months

• We estimate outbound volume and agent efficiency based on the previous 12 months

• Your data and forecast updates monthly

Some use cases:

• Estimate inbound ticket volume for Black Friday sales or holiday periods

• Identify monthly trends for inbound volume

• Identify when your agents are most/least efficient (and why)

• Identify a realistic output per agent number

• Identify hiring needs for the next 12 months

About Influx

At Influx, we help our clients deliver consistently high-quality support experiences. To do this, we found that we needed better forecasting tools to help our clients make decisions.

To learn more about Influx, check out some of our information pages on how it works, Support as a Service or support outsourcing.