SaaS support

Resolve customer enquiries faster with 24/7, on demand support, powered by humans. support teams connect to multiple applications, enabling them to answer 100% of inbound messages, improving CSAT, NPS and customer value.

All plans are month-to-month, allowing you to match service team capacity with inbound demand, reducing operational spend, while maintaining a high CX standard.

How much will this cost me? See pricing →

Sample SaaS companies working with Influx

Improve Time to Response, CSAT and NPS

Global SaaS companies work with Influx to resolve customer enquiries quickly, 24/7, answering tickets when AI bots can’t assist.

94% customer feedback rating for live chat via Support as a Service out of 3 regions
100% end-to-end omnichannel customer support in 6 languages across 7 platforms
24/7 fully managed support across 3 regions with 2-minute resolution time and 90% CSAT
24/7 global coverage via Support as a Service for 2,000+ tickets a month with 80% CSAT
6,000+ conversations handled per month via dedicated agents and Support as a Service
24/7 support with 2-minute first response times delivered via Support as a Service

24/7 coverage by people

Solve customer problems fast with 24/7 support coverage. Our teams work globally, guaranteeing response times, coverage and quality. Be available in all the timezones you need without the operational headaches.

Find out more about going global →

Stephanie, Customer Support, 1 yr with Influx


Start with a small team and scale up as your business grows. Our service is elastic and scalable with no lock-in contracts. We also offer a pay-per-response model for faster flexibility.

Learn more about pricing →

Gabriel, Recruiter, 3 yrs with Influx

Management included

We run three types of management to improve responsiveness, quality, coverage, and channel ownership. All agents report to local management, which autonomously improves performance while ensuring maximum flexibility and speed to grow your business faster.

Ready to try Influx? Chat with sales →

Daniel, Dpt. Delivery Manager, 6 yrs with Influx

Customer support, simplified.

See how Biteable, Karbon and Michael Hyatt & Company deliver a uniquely flexible customer experience with Influx, simply.

Ready to try Influx? Contact sales →

Cori Morris
Customer Support Manager, Front

“Influx helps us troubleshoot and resolve customer issues within 15 minutes after hours. One of my favorite things is I don’t have to constantly update them on how they should answer new types of questions. They learn from my Inbox. I’m not spending time emailing them on a daily or weekly basis.”