SaaS customer support

Help your customers faster with 24/7 support as a service.

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Fully managed email and chat support

Talk to your customers, fast, with a complete support operation, available on demand, connected directly to your existing help desk or chat platform. For instant response times, check out live chat support as a service. Learn more about how we work here.

 

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Elastic support with pay as you go pricing

Only pay per response with the whole operation included: 24/7 coverage, multiple agents, managers, training, QA, data and insights. Our team automatically spots coverage gaps, escalates issues, restructures the team and gives agents feedback as needed to guarantee output and quality.

 

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Custom troubleshooting and tech support included

Many of our agents are trained engineers who know how to troubleshoot issues and answer technical questions thoughtfully. We can work with existing tech teams to file bugs, triage and escalate issues as required. We already work with complex tech clients supporting CDNs, network applications and web hosting.

 

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Nurture leads and schedule sales calls

Our 24/7 support team can answer questions and help find the best leads for your sales team. We can perform manual jobs like scheduling sales calls or tagging users, while you still only pay per response or per conversation.

 

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Get started with a free trial

All new clients start with a two week free trial. During this free trial period, we schedule multiple training sessions where you train us on how to respond to specific questions. Once you’re happy with our responses, we expand our coverage and train subsequent agents. You only train once per product. To start your trial get in touch with us and create your account.

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Some of our SaaS clients

Vend@2x Sendle@2x Zwift@2x Cyfe@2x

Steve oconnor
“It feels more like a partnership than a business arrangement. You guys are invested in our success.”
Steve Noone O'Connor
Global Director of Customer Experience at Vend

Read the case study

Sound interesting? Get in touch with us to learn more.
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