Support as a Service for SaaS

Reduce churn and increase customer value with 24/7 Support as a Service. Our on demand support model includes all training, management and QA, while connecting directly to your existing help desk or chat platform.

Angela trinidad

“Influx has had a hugely positive impact on our operation and ultimately our customers. They’ve been the motor running our ship allowing our champs to spread out, focus on complex enquiries and build cadence in delivering quality responses while our company goes through continuous change and growth. Big THANK YOU and nice work! :)”

Angela Trinidad
Customer Service Team Lead at Sendle, growing 3x year-on-year
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Email and chat support for SaaS companies

Support as a service includes all management, training and QA. We respond to your customers and troubleshoot issues 24/7. We can provide either frontline support or plug into your existing support system to help with off-hours support.

 

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Elastic, pay per response pricing

Pay per response pricing guarantees response times, coverage and quality. Our services is elastic and scalable with no lock-in contracts. It goes up when you need us and goes down if you respond to more conversations with your internal team. You can choose to use us when you want.

 

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Nurture leads and schedule sales calls

For many of our clients, we provide pre-sales support, either helping potential customers or filtering and collecting leads for sales teams. By being available 24 hours, you can also grow your total lead pool. Learn more about live chat support here.

Our experience

Vend Frontify Motor trend group Front
Blinkist Rakuten intelligence Biteable

Contact us for more client examples

“Influx has really helped us with high volume hours. We're pretty data driven, so we know when we're struggling to deliver an experience that's up to the quality that we want. Influx helps us with that.

It also feels more like a partnership than a business arrangement. Influx is invested in our success.”

Steve Noone O'Connor
Global Director of Customer Experience at Vend, selling to 18,000+ businesses. Read the case study

Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + Influx delivers fast resolutions for all of our customers.

Andi Ancheta
VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms.
Influx helps us troubleshoot and resolve customer issues within 15 minutes after hours. One of my favorite things is I don’t have to constantly update them on how they should answer new types of questions. They learn from my Inbox. I’m not spending time emailing them on a daily or weekly basis.
Cori Morris
Customer support manager at Front, $60+ MM in funding with 3,500+ clients

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We provide a complete support operation on demand, available 24/7 with elastic pricing.

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