SaaS customer support

Grow revenue per account and reduce churn with consistently high quality 24/7 support.

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Email and chat support for SaaS

Our system connects to all major help desks and chat platforms including Zendesk, Intercom, Help Scout, Freshdesk, and Front. Our agents answer tickets from within your own help desk. Our managers track, analyze and optimize all tickets based on our own dashboards and management tools.

 

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All-hours coverage

Our team works 24/7, every day of the week. Our agents and managers are located in all time zones, allowing them to work their normal working hours. We respond to all tickets quickly and effectively. For live chat support, contact us for custom pricing.

 

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Product feedback

Our elastic, pay per output pricing includes all management, training, and QA costs. Clients only pay per response. All plans included multiple agents, managers, ongoing QA, team feedback, and training.

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Some of our SaaS clients

Vend@2x Sendle@2x Zwift@2x Cyfe@2x

Steve oconnor
“It feels more like a partnership than a business arrangement. You guys are invested in our success.”
Steve Noone O'Connor
Global Director of Customer Experience at Vend

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