SaaS customer support

Influx builds and manages 24/7 SaaS support teams that handle technical queries, reduce churn, and grow with your ticket volume. Launch in one week on simple month-to-month plans.

750+ Brands represented | 50M+ Tickets resolved | 1,100+ Global network

Trusted by SaaS & software companies

"The frontline support team provided by Influx has been a pivotal component of our growth strategy as a B2B/Enterprise startup."

Linktree partnered with Influx to make CX simple & fast with 93% CSAT.

See our Linktree case study →

"Influx helps us troubleshoot and resolve customer issues within 15 minutes after hours."

What sets Influx apart is their ability to seamlessly integrate into our operations while maintaining a strong focus on customer experience."

The US based healthcare app keeping Hospitals & healthcare staff connected.

Read the case study →

"The frontline support team provided by Influx has been a pivotal component of our growth strategy as a B2B/Enterprise startup."

Linktree partnered with Influx to make CX simple & fast with 93% CSAT.

See our Linktree case study →

"Influx helps us troubleshoot and resolve customer issues within 15 minutes after hours."

What sets Influx apart is their ability to seamlessly integrate into our operations while maintaining a strong focus on customer experience."

The US based healthcare app keeping Hospitals & healthcare staff connected.

Read the case study →

Support that understands your product

SaaS users don't just want answers. They want someone who understands the product, can troubleshoot a workflow, and knows when to escalate to engineering. Influx agents are trained on your platform, your documentation, and your helpdesk tools so they can resolve Tier 1 and Tier 2 issues without looping in your internal team.

24/7 global coverage

SaaS users log in across every timezone. Our follow-the-sun model means your queue never goes unattended overnight, on weekends, or during holidays. Set response time targets and we'll meet them around the clock.

Find out more about going global →

Gabriel, Recruiter, 5 yrs with Influx

Flexible, month-to-month pricing

Start with one or two agents to handle after-hours volume. Add more as your user base grows. Scale back when you need to. No lock-in contracts, no upfront fees. We also offer a pay-per-response model for teams that need elastic coverage.

Learn more about pricing →

Fully managed operations

Every Influx team includes local management, quality assurance, and performance reporting. Agents improve autonomously through three levels of management. You set the standards and KPIs. We handle recruitment, scheduling, training, and ongoing QA.

See how fully managed ops works →

Built for SaaS complexity

SaaS support is different. Tickets involve account configuration, billing logic, integrations, and bug reports. Influx teams work inside your helpdesk, learn your product deeply, and follow your escalation paths. AI resolves high-volume, repetitive queries while your Influx specialists focus on the conversations that need a human.

Learn more about AI + human support →

A support operation built for SaaS & software

Scalable teams with top 1% agents who know how to embrace your brand.

Reduce churn at the source

Slow support is a top reason SaaS users cancel. Influx teams respond in minutes, not hours, and resolve issues before frustration turns into a cancellation request.

Cover every channel

Email, live chat, in-app messaging, social media. Promote dedicated agents to own specific channels, or run a blended team across all of them.

Handle onboarding and activation

First impressions shape retention. Influx agents can guide new users through setup, answer getting-started questions, and reduce time-to-value for your product.

Scale through launch spikes

Product launches, feature releases, pricing changes. When ticket volume surges, Influx scales your team up in days and scales back down when things settle.