Fintech support
Onboard, retain and grow your customer base with support excellence by Influx.com. Get a complete, omnichannel support operation on-demand, with simple month to month pricing.
Stay flexible during every stage of growth, with teams that grow with you.
Fintech companies grow and scale with Influx.com
CX excellence for high-growth brands
Extend your team with the top 1% of agents in the world. Influx is:
Go 24/7 with a global team of agents trained just on your brand. Our follow-the-sun model means you get consistent, high-quality coverage in any timezone.
We answer tickets quickly. With rapid first-touch resolutions (delivered with a smile), you'll get high NPS, CSAT and more 5 star reviews.
Our simple month-to-month plans means you can flex up and down whenever you need. Flexible pricing with pay per agent or pay per ticket plans.
Start with a fractional agent and scale up to dedicated full-time agents and custom teams, all on demand.
Our experienced managers provide training, QA, performance management. Our framework ensures that KPIs always improve, automatically.
GLOBAL COVERAGE
24/7 support, global coverage
Our worldwide network of Influx support agents operates within their local time zones, ensuring they’re fresh, alert, and ready to engage with your customers at optimal times. This means extended support hours for your customers and a happier, healthier work-life balance for our teams.
Ana, Customer Support, 2 yrs with Influx
FLEXIBILITY
Service excellence, elevated
Ever had a customer support experience that felt different — where the quality of service shone through? At Influx, our 24/7 support goes beyond problem-solving, we prioritize exceptional customer care, ensuring your customers always feel valued and satisfied.
Gabriel, Recruiter, 3 yrs with Influx
BRAND MATCH
Customer support, your way
When it comes to customer support, one size doesn’t fit all. Influx understands this, providing a flexible service that adapts to your specific needs and systems. We don’t just support; we enhance and grow with your business, taking your established processes and scaling them to new heights.
Lara, Customer Support, 2 yrs with Influx
See how brands work with Influx to deliver exceptional customer support
6,000+ conversations handled per month via dedicated agents and Support as a Service
76 agents resolve 250,000+ tickets per month with 24/7 coverage, surpassing KPIs
24/7 coverage with 10 minute first response time and tier-2 ticket support
Read more client testimonials or case studies
Outsource your customer service team
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
Building a remote support team with consistent culture, standards, and performance
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support