All Solutions

"While growing like crazy, we needed a partner that would handle everything we threw at them on short notice - 24/7, new launches, multiple languages, custom troubleshooting & workflows. Influx nailed it."

"Influx has had a hugely positive impact on our operation and ultimately our customers. They’ve been the motor running our ship allowing our champs to spread out, focus on complex inquiries and build cadence in delivering quality responses while our company goes through continuous change and growth."

"Influx has been a genuine life changer for our business. When travel demand rebounded rapidly after the pandemic we simply wouldn’t have been able to scale or support our passengers and suppliers without them."

"What sets Influx apart is their ability to seamlessly integrate into our operations while maintaining a strong focus on customer experience. I never have to worry about whether they're delivering — they just get it done. Their team is dependable, responsive, and committed to high quality outcomes."

"The Influx team is professional, reliable, and impressively well versed in our complex product. I’m truly satisfied and see this as a long term partnership."

"Influx's ability to outperform even office based BPOs, despite operating remotely, speaks volumes about their capabilities. It is evident that they take their commitment to our success seriously, consistently delivering results that not only meet but often exceed expectations."

“Influx has enabled Amber to scale confidently. From two agents to a fully structured team with leadership layers, Their team operates seamlessly within our systems, while consistently meeting productivity expectations."

"One of my favorite things is I don’t have to constantly update them on how they should answer new types of questions. They learn from my Inbox. I’m not spending time emailing them on a daily or weekly basis."

"Getting started with Influx was really easy. We’re now delivering fast resolutions at all hours, across all channels, while covering seasonal bumps and launches."

"It’s really been a simple experience – we’ve been able to maintain a 90+% CSAT, while staying flexible and giving our customers the high-quality support experience they expect.”

Fast, on-brand support to major global sporting events.

How we help SaaS & tech →

"Influx has made a huge impact at Tipsy Elves. Their attention to detail and organization is unmatched. They’ve made our Holiday season much more enjoyable and efficient. Customers are happy, and we’re happier!"

“Influx consistently delivers for Reset Smile - even under pressure. When call volume surged to 160 calls a day, their team ensured every missed call was returned and every customer supported. They also proactively helped us clear ‘on hold’ cases by personally guiding customers through missing documentation over the phone."

"Since partnering with Influx, our team has been able to handle the increasing demand across our six brands with ease. Influx has become a true extension of our team, and we can always count on them to deliver the level of service our customers expect."

"Influx jumped in right before our busiest season and handled the pressure like pros. They quickly helped us get on top of our backlog and keep response times short. Their team blends right in supporting our users with care & consistency."

"Partnering with Influx has helped us take a majority of ticket load volume off our internal team, all while delivering excellent customer experiences. For us, one of the best benefits is their recruitment and management of awesome agents."

"Before working with Influx and going through the onboarding process, I was admittedly a little nervous about someone outside of my company being able to deliver and understand our internal processes. But, in the past few months, our Influx Agent has been nothing but a value-add to our company!"

“Influx is much more than another vendor. They have such great people. I think that’s the thing I love about working with Influx. From sales implementation to the day to day operations, I’m working with good people with Influx."

"CASELY has grown 16,594% over the last 3 years – and having that extra layer of support has been instrumental in bringing our CX to the next level."

"Influx allows us to support eCommerce seasonality with confidence. They work closely with our internal operation to provide high-quality support for our customers when we need it, which has allowed us to build out our global operation."

Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.

What our clients say →

“During a period of rapid growth, Influx scaled our CX team quickly with high quality agents who cleared our backlog and brought a proactive, solutions focused mindset. Regular catch ups ensure we’re always aligned with our evolving business needs."

"The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members."

"The quality of Influx agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance."

"The team combines deep technical expertise handling everything from complex network troubleshooting to rapid incident response with a genuine focus on relationships."

“With Influx handling support, we’ve stayed focused on growth. They’ve truly elevated the customer experience at Autopilot.”

"The frontline support team provided by Influx has been a pivotal component of our growth strategy as a B2B/Enterprise startup."

"The Influx team consistently demonstrates exceptional professionalism, serving as outstanding representatives of our organisation in every interaction."

"While growing like crazy, we needed a partner that would handle everything we threw at them on short notice - 24/7, new launches, multiple languages, custom troubleshooting & workflows. Influx nailed it."

"Influx has had a hugely positive impact on our operation and ultimately our customers. They’ve been the motor running our ship allowing our champs to spread out, focus on complex inquiries and build cadence in delivering quality responses while our company goes through continuous change and growth."

"Influx has been a genuine life changer for our business. When travel demand rebounded rapidly after the pandemic we simply wouldn’t have been able to scale or support our passengers and suppliers without them."

"What sets Influx apart is their ability to seamlessly integrate into our operations while maintaining a strong focus on customer experience. I never have to worry about whether they're delivering — they just get it done. Their team is dependable, responsive, and committed to high quality outcomes."

"The Influx team is professional, reliable, and impressively well versed in our complex product. I’m truly satisfied and see this as a long term partnership."

"Influx's ability to outperform even office based BPOs, despite operating remotely, speaks volumes about their capabilities. It is evident that they take their commitment to our success seriously, consistently delivering results that not only meet but often exceed expectations."

“Influx has enabled Amber to scale confidently. From two agents to a fully structured team with leadership layers, Their team operates seamlessly within our systems, while consistently meeting productivity expectations."

"One of my favorite things is I don’t have to constantly update them on how they should answer new types of questions. They learn from my Inbox. I’m not spending time emailing them on a daily or weekly basis."

"Getting started with Influx was really easy. We’re now delivering fast resolutions at all hours, across all channels, while covering seasonal bumps and launches."

"It’s really been a simple experience – we’ve been able to maintain a 90+% CSAT, while staying flexible and giving our customers the high-quality support experience they expect.”

Fast, on-brand support to major global sporting events.

How we help SaaS & tech →

"Influx has made a huge impact at Tipsy Elves. Their attention to detail and organization is unmatched. They’ve made our Holiday season much more enjoyable and efficient. Customers are happy, and we’re happier!"

“Influx consistently delivers for Reset Smile - even under pressure. When call volume surged to 160 calls a day, their team ensured every missed call was returned and every customer supported. They also proactively helped us clear ‘on hold’ cases by personally guiding customers through missing documentation over the phone."

"Since partnering with Influx, our team has been able to handle the increasing demand across our six brands with ease. Influx has become a true extension of our team, and we can always count on them to deliver the level of service our customers expect."

"Influx jumped in right before our busiest season and handled the pressure like pros. They quickly helped us get on top of our backlog and keep response times short. Their team blends right in supporting our users with care & consistency."

"Partnering with Influx has helped us take a majority of ticket load volume off our internal team, all while delivering excellent customer experiences. For us, one of the best benefits is their recruitment and management of awesome agents."

"Before working with Influx and going through the onboarding process, I was admittedly a little nervous about someone outside of my company being able to deliver and understand our internal processes. But, in the past few months, our Influx Agent has been nothing but a value-add to our company!"

“Influx is much more than another vendor. They have such great people. I think that’s the thing I love about working with Influx. From sales implementation to the day to day operations, I’m working with good people with Influx."

"CASELY has grown 16,594% over the last 3 years – and having that extra layer of support has been instrumental in bringing our CX to the next level."

"Influx allows us to support eCommerce seasonality with confidence. They work closely with our internal operation to provide high-quality support for our customers when we need it, which has allowed us to build out our global operation."

Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.

What our clients say →

“During a period of rapid growth, Influx scaled our CX team quickly with high quality agents who cleared our backlog and brought a proactive, solutions focused mindset. Regular catch ups ensure we’re always aligned with our evolving business needs."

"The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members."

"The quality of Influx agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance."

"The team combines deep technical expertise handling everything from complex network troubleshooting to rapid incident response with a genuine focus on relationships."

“With Influx handling support, we’ve stayed focused on growth. They’ve truly elevated the customer experience at Autopilot.”

"The frontline support team provided by Influx has been a pivotal component of our growth strategy as a B2B/Enterprise startup."

"The Influx team consistently demonstrates exceptional professionalism, serving as outstanding representatives of our organisation in every interaction."