Startup support

Get ready for launch with flexible support teams, designed to start and stop, only as you need them, ready to resolve 100% of your inbound messages.

All Influx teams include performance management, training and retraining, allowing you to scale up quickly, add business processes and connect your support org to new initiatives, all in a simple, month to month format.

Need a simple, low-cost solution to get started? Try Support as a Service or part time agents.

Influx has been running startup support teams since 2011, with 20+ partners acquired while working with us

CX excellence for high-growth brands

Extend your team with the top 1% of agents in the world. Influx is:

Go 24/7 with a global team of agents trained just on your brand. Our follow-the-sun model means you get consistent, high-quality coverage in any timezone.

We answer tickets quickly. With rapid first-touch resolutions (delivered with a smile), you'll get high NPS, CSAT and more 5 star reviews.

Our simple month-to-month plans means you can flex up and down whenever you need. Flexible pricing with pay per agent or pay per ticket plans.

Start with a fractional agent and scale up to dedicated full-time agents and custom teams, all on demand.

Our experienced managers provide training, QA, performance management. Our framework ensures that KPIs always improve, automatically.

Scale and grow

Stay focused on growth

While our team answers tickets quickly and effectively, your team can focus on growth and product development.

Ana, Customer Support, 2 yrs with Influx

24/7/365

All-hours coverage

Our team works 24/7, every day of the week. All plans include multiple agents, management, QA and insights. Our agents and managers are based in multiple time zones allowing them to work during their normal working hours.

Renardo, Team Leader, 5 yrs with Influx

Fully managed

Management & QA included

Our elastic, pay per output pricing includes all management, training, and QA costs. Clients only pay per response. Our managers regularly check response quality and give feedback.

Shanna, Delivery Director, 8 yrs with Influx

Andi Ancheta
VP of Customer Success, Karbon

“Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + Influx delivers fast resolutions for all of our customers.”

Raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study →