Startup support

Get ready for launch with flexible support teams, designed to start and stop, only as you need them, ready to resolve 100% of your inbound messages.

All Influx teams include performance management, training and retraining, allowing you to scale up quickly, add business processes and connect your support org to new initiatives, all in a simple, month to month format.

Need a simple, low-cost solution to get started? Try Support as a Service or part time agents.

Influx has been running startup support teams since 2011, with 20+ partners acquired while working with us

Stay focused on growth

While our team answers tickets quickly and effectively, your team can focus on growth and product development.

Ana, Customer Support, 2 yrs with Influx

All-hours coverage

Our team works 24/7, every day of the week. All plans include multiple agents, management, QA and insights. Our agents and managers are based in multiple time zones allowing them to work during their normal working hours.

Renardo, Team Leader, 5 yrs with Influx

Management & QA included

Our elastic, pay per output pricing includes all management, training, and QA costs. Clients only pay per response. Our managers regularly check response quality and give feedback.

Shanna, Delivery Director, 8 yrs with Influx

Andi Ancheta
VP of Customer Success, Karbon

“Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + Influx delivers fast resolutions for all of our customers.”

Raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study →

Our results


Blenders achieved a 94% CSAT with Influx while handling 20,000 ticket seasonality burst.

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Classpass was able to resolve over 250,000 tickets in one month by partnering with Influx.

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Sendle stays flexible using Influx during 3x peaks, maintaining 1 hour response times.

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Case studies

See how companies work with Influx to deliver flexibility and scale.

10 agents resolve 27,000+ conversations per month, then quickly scale 2x in one month
95%+ CSAT for 8500+ tickets per month with specialized management support
76 agents resolve 250,000+ tickets per month with 24/7 coverage, surpassing KPIs
24/7 dedicated support and burst coverage for 20,000 tickets via 30 agents
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating

Hire full-service teams on demand

Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.