Support as a Service for Startups

We'll answer your tickets, 24/7, on demand, with elastic pricing.

Tell us more to help us get started.

How many support tickets do you have per week?

Which services are you looking for?

Emily

“Control and professionalism - those were the main two things I wanted. Influx delivered those. With Influx, you train once and then you end up with 24/7 support.”

Emily Howman
Head of Customer Support at Biteable - the world’s simplest video maker.
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Focus on growth

While our team answers tickets quickly and effectively, your team can focus on growth and product development.

 

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All-hours coverage

Our team works 24/7, every day of the week. All plans include multiple agents, management, QA and insights. Our agents and managers are based in multiple time zones allowing them to work during their normal working hours.

 

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Management & QA included

Our elastic, pay per output pricing includes all management, training, and QA costs. Clients only pay per response. Our managers regularly check response quality and give feedback.

 

See all of our solutions

Some of our startup clients

Quadlock Biteable Blinkist The information
Lori wall beds Ynab Bonobo Mobi2go Sendle

Contact us for more client examples

The bulk of our online sales and communications happen while we sleep, so Influx is able to support our customers 24/7 with fast and accurate responses.

Influx also gives us the ability to scale up support when needed without the need for extra head count. This is a huge advantage and allows us to concentrate on growing the business and making great products.

Rob Ward

Even our customers are surprised sometimes by how fast we respond and fix issues for our iOS apps. The Influx team is fast and reliable, allowing our team to focus more on the proactive stuff.

Ben Hamey
Bonobo is the exclusive app developer for Moleskine, $1 Billion+ market cap. 50% valuation growth in the last two years.
Influx helps us troubleshoot and resolve customer issues within 15 minutes after hours. One of my favorite things is I don’t have to constantly update them on how they should answer new types of questions. They learn from my Inbox. I’m not spending time emailing them on a daily or weekly basis.
Cori Morris
Customer support manager at Front, $60+ MM in funding with 3,500+ clients

Meet the team

When I started at Influx I was fresh out of business school and hungry for a career. The team has given me a lot of opportunity and room to grow - I started as a customer service agent, went on to manage a team of agents, then headed up Indonesia's operational unit and now I’ve just joined the executive team working directly with the CEO.

Initiative and performance are appreciated here, and it’s great to see the ripple effect it has to the team on a whole.

Bas
Manager to the office of the CEO

“We are pushed to be the best version of ourselves at Influx and that’s awesome 🙂. Encouraged to take ownership of projects and be creative problem solvers for our clients’ clients.

It’s super rewarding to see a project through from start to finish and really build on that professionally from each experience.”

Sandra
Junior Operations Manager

The Influx customer support team includes 180+ agents, managers and analysts.
Meet more of the team here

Sound interesting? Get in touch with us to learn more.
Contact us