research

research

Two examples of AI agent management working

AI agent management improves resolution rate and CSAT for AI agents, reducing the workload for a human support team while freeing up time for the support team manager.
research

How to forecast support cost and headcount as your company grows

Forecasting headcount is important, even if you aren't in a scale-up period. Use this simple forecasting model to calculate your headcount needs.
research

Three ways to add AI to your customer service stack (with examples and quotes from CX leaders)

AI is changing how customer service leaders build their teams. Read about three ways to add AI to your service stack.