New feature: Support as a service for ThemeForest comments
We’re now offering support as a service as part of our 24/7 WordPress support service. See how we perform this process with one of our clients — UX Themes.
Influx Year in Review: 2016
Startups are the business of constantly learning, iterating, and launching new things, and we’ve definitely done that on all fronts. Here are some highlights!
We’re taking on support quality
Here is how Influx started, what we've discovered from help desks analysis of 100+ companies, and how we take on improving support quality.
Customer support job trends
How different companies label their support teams? What’s the difference between happiness engineer and classic CS representative? Let's dive into the data.
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