Customer Support, Done.
Support excellence that helps growing brands scale with fast, flexible, 24/7 customer service. The best agents answering tickets for you on simple month to month plans.
Extend your support operation with solutions built for growth:
Support as a Service, part time or full time teams.
What our clients are saying
Influx is a trusted service partner for brands from startup to scale.
“Influx has been a fantastic partner. We’ve been able to scale our service without sacrificing quality.”
“Partnering with Influx has been a game changer!”
“For us, one of the best benefits is their recruitment and management of awesome agents.”
“Influx has been a fantastic partner. We’ve been able to scale our service without sacrificing quality.”
“Partnering with Influx has been a game changer!”
“For us, one of the best benefits is their recruitment and management of awesome agents.”
Ana, Customer Support, 3 yrs with Influx
Hire a support operation that can grow with you
Strengthen your existing team, clear the backlog or launch an operation at scale. Customer support isn’t one-size-fits-all, our service is flexible and ready to grow with you.
Lara, Customer Support, 3 yrs with Influx
Improve autonomously with fully managed support
We’re a complete operation on demand. Through three levels of management we get to know your organisation inside out, so you can scale up without compromising quality.
More about team management →
and high-performance teams →
Monifa, Team Leader, 5 yrs with Influx
Start in one week
Start as early as next week with no lock-in commitments. Agents are pre-trained and ready to go so you can focus on growth.
Case studies
See how companies work with Influx to deliver flexibility and scale.
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
Reduced 48hr response time by 6x while growing 300+% with dedicated agents
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
Flexible support team benefits
See how companies work with Influx to deliver flexibility and scale.
Scale fast
Support your growing customer base as your business scales 3x, 5x or 10x. Our team expands organically, only as you need us. Learn more about how it works or read client growth stories.
Launch new channels
Resolve issues quickly across all channels: email, chat, social media and voice. Promote dedicated agents to manage specific channels.
Improve automatically
Our service is fully managed. We use three levels of management: local, client-specific and data-driven. This improves performance autonomously.
No commitments
No lock-in contracts. No upfront fees. Simple month to month pricing, and the flexibility to scale your team up and down as you need.
Prepare for the future
Start small with Support as a Service shared services team, then expand later into multichannel, proactive onboarding and insights.
Start in one week
We pre-train agents to work with new clients. Get in touch with our onboarding team to either clear the inbox now or launch a long term solution.
Our results
Blenders achieved a 94% CSAT with Influx while handling 20,000 ticket seasonality burst.
Classpass was able to resolve over 250,000 tickets in one month by partnering with Influx.
Sendle stays flexible using Influx during 3x peaks, maintaining 1 hour response times.
More solutions
eCommerce and Retail
Startups
SaaS
Personal brands
Start in one week
We pre-train agents to work with new clients. Get in touch with our onboarding team to either clear the inbox now or launch a long term solution.
Launch new channels
Resolve issues quickly across all channels: email, chat, social media and voice. Promote dedicated agents to manage specific channels.
Scale fast
Support your growing customer base as your business scales 3x, 5x or 10x. Our team expands organically, only as you need us. Learn more about how it works or read client growth stories.
Prepare for the future
Start small with Support as a Service shared services team, then expand later into multichannel, proactive onboarding and insights.
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support
6 dedicated agents handle 100% customer support for email, live chat, and voice
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
Building a remote support team with consistent culture, standards, and performance