Clear the inbox with fully managed teams

Strengthen your existing team and deliver omnichannel customer support with global support teams, trained to clear the inbox and stay ahead of ticket volume.

Trusted by brands from startups to enterprise

Clear the backlog

Tackle the backlog and get a handle on ticket volume with dedicated teams trained to deliver fast, high-quality support to your customers.

See how ClassPass works with a team of 76 Influx agents to clear an 11,000 ticket backlog and resolve 25,000+ tickets p/month. Read the case study →

Ana, Customer Support, 2 yrs with Influx

Brianne Henderlong
Community Experience Director, Threadless

“We had a pretty major growth spurt during 2020 – Covid paired with the usual seasonality of online retail meant we were finding it a challenge to get on top of the backlog. Influx has been a fantastic addition to our operation.

In 2020 our internal team went remote and Influx’s remote, work from home solution was able to fit in seamlessly without missing a beat. It’s really been a simple experience – we’ve been able to maintain a 90+% CSAT, while staying flexible and giving our customers the high-quality support experience they expect.”

Threadless is a 3-sided eCommerce marketplace connecting artists, consumers, printers and distributors. Read the case study →

Achieve inbox zero

Set your in-house team up for success with an empty inbox at the beginning of their day. Influx agents work to achieve inbox zero through after-hours and weekend support.

See how AnimalHouse Fitness works with Influx to maintain inbox zero. Read the case study →

Renardo, Team Leader, 5 yrs with Influx

Get instant support

Respond to customer inquiries quickly, avoid backlog, and ensure more happy customers with instant live chat support.

See how Winkl works with Influx for instant live chat support with a 94% customer feedback rating. Read the case study →

Lara, Customer Support, 2 yrs with Influx

Stay ahead of support volume

See how companies work with Influx to stay on top of support volume with fully scalable teams.

Dedicated agents enable internal team to focus on the business during 142% growth
Improved first response time by 10x while experiencing 16,954% growth via 24/7 support
Seasonal scale-up coverage for 2800+ ticket backlog while maintaining 92%+ CSAT
26 fully managed agents across 4 regions achieve 93% CSAT in 5 languages
24/7 global coverage via Support as a Service for 2,000+ tickets a month with 80% CSAT

Hire full-service teams on demand

Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.