AI-Human Support System

Automatically improve your entire support system using AI agents, AI management, human agents and CX management - all month to month and ready to scale.

Start with a quick AI review and benchmarking meeting.

Some of Our Partners

Gabriel, Recruiter, 5 yrs with Influx

One CX Team - Human and AI Powered

Improve your entire CX function, not just a bot.

We work backwards from your desired outcome, improving key metrics like CSAT, Average Response Time, NPS and Cost per Service.

The human agents and AI systems work in parellel. The AI agent responds to 20-50% of messages. The human agents manage escalations.

Ana, Customer Support, 4 yrs with Influx

Brand-Match AI

Our parallel AI bot ensures that your live AI experience continues to get better. We use the parallel bot to continuously test knowledgebase context and prompting tactics. Only when proven to work, we update your context to live, improving performance.

Learn more about AI agent management.

Influx is a trusted CX partner for brands, from startup to scale.

Multi-award winning cleaning brand. Over 100,000 5 star reviews.

See the 5 star reviews →

Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.

What our clients say →

Casely improves CSAT with Influx

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“Influx has been a fantastic partner. We’ve been able to scale our service without sacrificing quality."

Linktree partnered with Influx to make CX simple & fast with 93% CSAT.

See our Linktree case study →