5 star CX excellence
Fast, friendly & on-brand customer support that delights customers and gets you more 5 star reviews. Drive CX excellence with high performance teams.
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Yazio
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Todaytix
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Blinkist
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Manly Bands
5-star review excellence
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“During a period of rapid growth, Influx scaled our CX team quickly with high quality agents who cleared our backlog and brought a proactive, solutions focused mindset. What I value most is the direct access I have to the team open communication and regular catch ups ensure we’re always aligned with our evolving business needs.”
Nick Bowker CX Lead, Koh -
"My first year at CASELY was tough. We had just experienced a seriously high-growth holiday season and were finding it a challenge to respond to customers fast enough. Partnering with Influx has been a game changer! Within our first month ,we were able to reduce our response time from ~10hrs. to 1hr. CASELY has grown 16,594% over the last 3 years – and having that extra layer of support has been instrumental in bringing our CX to the next level."
Laurin Thompkin Head of Customer Support, CASELY -
"Influx’s quality of work and positive attitude is the perfect solution to provide that first line of support for our customers 24/7, globally. Partnering with Influx has helped us take a majority of ticket load volume off our internal team, all while delivering excellent customer experiences. For us, one of the best benefits is their recruitment and management of awesome agents."
Isaac Byers Customer Service Manager, Meshki
5 star resolutions
Influx teams seamlessly integrate with your operations to act as a natural extension of your internal team.
We respond just like you would – on-brand and perfectly aligned to your specifications & processes.
Manage the unexpected with great CX
Influx is always there to turn bad customer experiences into positive reviews. See how Influx x Spoonflower 5-star ratings.
Scale your team inline with your targets
Influx provides flexibility with no hidden fees, no setup costs, and no long-term commitments. See how Meshki scaled & received even more 5 star ratings globally.
A 24/7, scalable, global CX operation.
Find out how we can partner & create a 5-star brand.
Ready to try Influx? Contact sales →
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
3,200~ tickets per month with scale-up capacity for seasonal spikes
Meshki supports 589% business growth with an ethical near-shore service model & achieves 95% CSAT
Improved first response time by 10x while experiencing 16,954% growth via 24/7 support
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
100% customer support for 2x seasonal ticket spikes from 6 dedicated agents
24/7 email and live chat support achieves 94% CSAT with social media experts
Our results
94%
Blenders achieved a 94% CSAT with Influx while handling 20,000 ticket seasonality burst.
250K
Classpass was able to resolve over 250,000 tickets in one month by partnering with Influx.
3x
Sendle stays flexible using Influx during 3x peaks, maintaining 1 hour response times.
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