Customer service automation has always been the dream scenario for founders and operators, but it’s a game of tradeoffs. You usually either get fast and cheap or personalized and human—only very rarely can you achieve both.
Enter 2026, and AI agents are rewriting the rules of CX. Again.
From the big AI and help desk players with deep pockets to scrappy startups pushing the boundaries, the AI chatbot market is overflowing with solutions that claim they’ll solve customer service forever. But will they?
At Influx, we’ve been in the CX business long enough to help cut through the hype. That means we can definitively separate what’s working from what isn’t, drawing on our CX work with over 200 companies and our discussions with more than 20 AI vendors.
In this guide, we break down the top 12 AI agents for customer service—the best, the worst, and the ones that might actually deliver. We cover 7 great contenders in detail and have five honorable mentions at the end for those looking to experiment.
If you’re thinking about automating support in 2026 with the help of AI agents, this is the list for you.
Top 12 AI agents for customer service
Below is a short summary of the top 7 customer support AI agents on our list. We also cover each one in-depth in the next section to help you make the best choice for your needs.
Don't forget: we also have some honorable mentions at the very end of the list!
Chatbot solution #1: Octocom
Website: www.octocom.ai
Why it’s great:
Covers multiple channels: chat, email, WhatsApp, social media, and voice
Simple pricing model, i.e. one price point per conversation across any channel
Pre-sales and post-sales support
Free help desk included
For companies with multiple brands, you can keep all chatbots analytics on one platform
Integrates with several eCommerce platforms: Shopify, BigCommerce, WooCommerce, and more
Free integrations with your website or app open API
Relatively low cost-per-resolution
High-resolution rate
30-day free trial (try before you buy)
Areas for improvement:
Requires hands-on implementation for building the knowledge base (usually a few days)
Relatively unproven
Perfect client/company:
eCommerce brands
500-5,000 tickets per month
Companies who want email + phone + SMS CX experiences
Chatbot solution #2: Yuma AI
Website: www.yuma.ai
Why it’s great:
Easy experience; Yuma handles everything for you
Pay only for fully-automated resolutions ($0.50-0.70/resolution); other platforms often charge this per conversation, even if resolutions happen with a human
30-day free trial (try before you buy)
Social media moderation (automated replies and negative comment alerts)
Proven experience resolving conversations beyond a FAQs page
For companies with multiple brands, you can keep all chatbots analytics on one platform
Areas for improvement:
Digital channels only: chatbot, email, social media
Requires a one-year commitment with a monthly payment cycle
Limited help desk integrations: Front, Kustomer, Gorgias, and Zendesk
Perfect client/company:
Companies that need to review difficult workflows, often involving media/photos
eCommerce, Subscription Companies, Software as a Service
3,000+ tickets per month
Already working with Front, Kustomer, Gorgias, or Zendesk
Chatbot solution #3: Auralis AI
Website: www.auralis.ai
Why it’s great:
Equips each human agent with their own AI assistant to help them be more productive
AI agent uses your help desk, website, documentation, systems, and even past tickets
Quality Audit Agent can analyze and audit every conversation, both human and AI
Able to host inside your infrastructure, if needed
Understands user intent and question context
Offers personalized product recommendations based on customer preferences
Areas for improvement:
Relatively expensive pay-per-response pricing ($0.50-60 per conversation, not just resolution)
Minimum of 3,000 conversations per month
Integration with a third-party help desk required (no free help desk built in)
Perfect client/company:
eCommerce, Financial Services, gaming, mobile apps
3,000-10,000 tickets per month
Companies ready to invest $20K/year in AI services
Chatbot solution #4: Digital Genius
Website: www.digitalgenius.com
Why it’s great:
Solution built for eCommerce, trusted by very well-known brands
Covers all channels: email, SMS, chat, apps, social, and voice
Proven experience resolving conversations beyond a FAQs page
Visual AI detects defects from damaged packages to product concerns
Automatically triggers replacement orders
Offers product recommendations to customers
Understands user intent and customer’s emotions
Areas for improvement:
Relatively expensive pay-per-response pricing
No flat price; pricing depends on the channels and volume
Minimum of 3,000 conversations per month
Perfect client/company:
eCommerce brands
3,000-10,000 tickets per month
Companies ready to invest $30K/year in AI services
Chatbot solution #5: Forethought
Website: www.forethought.ai
Why it’s great:
AI agent covers digital channels and understands user intent
Ticket triage feature to classify sentiment, language, and spam accurately, allowing agents to prioritize critical ones
Comes with an AI assistant to help agents become more productive
Powerful reporting that makes it easier to find insights
Supports creating an autoflow using plain text, e.g. you can create a workflow for a customer to send a photo of a product then fill in a form to process a return and/or refund
Areas for improvement:
Private pricing
Not all the functionalities are available in all plans
Perfect client/company:
eCommerce, Fintech, SaaS, travel
Companies ready to invest $30K/year in AI services
Chatbot solution #6: Decagon
Website: www.decagon.ai
Why it’s great:
Digital and voice channels supported
Proven client list: Notion, Rippling, Duolingo, Eventbrite
Provides personalized solutions for customers
Learns from past conversations
Strong AI Agent Engine: Core AI agent + Routing + Agent Assist + Admin dashboards containing insights + QA interface that provides feedback to human and AI conversations
Seamless integrations and workflows
Provides AI-powered insights that can flag anomalies and suggest additions to their knowledge base
Areas for improvement:
Private pricing
Looking for large corporations
Perfect client/company:
- Corporations with a high number of inquiries per month
Chatbot solution #7: Ada
Website: www.ada.cx
Why it’s great:
Easy to use
Supports creating an autoflow using plain text, e.g. you can create a workflow for a customer to send a photo of a product then fill in a form to process a return and/or refund
Digital and voice channels supported
Proven client list: monday.com, ClickUp, Grab, etc.
One of the first/leading AI companies
Several proven use cases and examples from existing companies
Low chatbot hallucination rate
Supports ability to "coach" your AI chatbot for specific types of conversations using English
Zero platform fee (pay per conversation only)
200+ person company with consistent new product releases (high-velocity organization)
Areas for improvement:
Minimum of 3,000 conversations per month
Integration with a third-party help desk required (no free help desk built in)
Perfect client/company:
eCommerce, Financial Services, gaming, mobile apps
3,000-10,000 tickets per month
Companies ready to invest $20K/year in AI services
Honorable mentions:
Wotnot: An affordable chatbot solution that supports deployment across multiple channels, including the web, Facebook, WhatsApp, Instagram, and SMS. Businesses can use Wotnot’s built-in help desk or integrate it with Zendesk for ticketing messaging handoff, and Freshdesk for ticketing handoff. Users can create workflows for common cases and leverage GenAI for more complex inquiries.
Text (Chatbot): Developed by Text, this chatbot integrates seamlessly with its own help desk and supports ticket handoff to Zendesk and Freshdesk. It allows businesses to build workflows for routine issues while using GenAI to handle more advanced queries.
Perfect Bot: Designed for Gorgias, Perfect Bot offers competitive pricing and effectively manages various types of customer inquiries across digital channels like email and live chat. Businesses can monitor the bot directly within Gorgias, benefit from AI-generated handover summaries, and easily optimize its performance.
Chatbase: A widely used chatbot known for its simplicity in adding knowledge and refining responses. It primarily integrates with Zendesk, and additional integrations can be built using Zapier for expanded functionality.
Kodif: A solid AI-driven solution for businesses looking to enhance customer interactions across multiple digital channels. It stands out for its user-friendly interface and ease of use. Best suited for companies with a budget of at least $25K–$30K per year and a minimum of 2,000 conversations per month.
Not sure which CX chatbot is the right one for you? Book a CX AI consultation here.
About the author: Andrea Quiroz is an AI Adoption Manager with expertise in Data Science, process improvement, and data analysis. She is passionate about implementing innovative solutions across organizations.
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