Asana Rebel case study: 100% customer support in 6 languages across 7 platforms

About Asana Rebel

Asana Rebel is a healthy lifestyle app built for anyone who wants to get in shape by offering hundreds of workouts as well as sleep assistance, music for focus and meditation, healthy lifestyle tips, and more.

With over 44,000 Apple store reviews at 4.7-stars, Asana Rebel is one of the most popular and highly-rated wellness apps in the app store.

Influx team setup

8 dedicated agents
8/5 coverage
Multi-channel and multi-platform support (Zendesk, Recurly, Asana Rebel app, Google Play Console, CMS, App Follow, Stripe)
Multi-lingual inbox management in 6 languages
Bug reporting

Influx team results

Handles 100% customer support inbox across multi-channels and customer platforms
Resolve 8000+ support tickets per month
24-hour response time
Six languages: English, French, German, Italian, Portuguese, and Spanish
Provides complete end-to-end solutions

How they started with Influx

Asana Rebel experienced massive growth in 2020. As people explored innovative ways to work out at home, the shift towards personal home-based app-driven gyms saw their inbox volume grow from around 1,000 tickets to over 8,000 tickets a month. Company co-founder Pascal Klein was looking for a support partner to provide weekend support in English as an extension to the internal customer service team.

Today, the 8-person dedicated agent team provides 100% of Asana Rebel’s customer support across all customer-facing channels, including in-app support, Zendesk, Recurly, Google Play Console, CMS, App Follow, and Stripe in six different languages. The customer support team is also responsible for bug reporting and app feedback reporting to the development team.

What they are saying about Influx:

Influx has been a fantastic partner. We’ve been able to scale our service without sacrificing quality. This past year, we saw a significant spike. Working with Influx, we managed to support that spike seamlessly with their end-to-end solution.

Pascal Klein, Co-founder, Asana Rebel

Get started with Influx

Influx was established in 2013 & has been trusted by 750+ brands globally, ranging from startup to scale.

Influx builds 24/7, near-shore global customer support teams. We provide fully managed, flexible & high-performance agents. Our services range from eCommerce support, tech support, sales support, AI Management, Enterprise solutions and more to give you the customer assistance you need to prioritize other responsibilities and continue scaling your business.

Make your support operations fast, flexible, and ready for anything with experienced, 24/7 support teams working on demand. See how brands work with Influx to deliver exceptional customer support or get a quote now.