Influx Year in Review: 2016

Startups are the business of constantly learning, iterating, and launching new things, and we’ve definitely done that on all fronts. Here are some highlights!

We’re taking on support quality

Here is how Influx started, what we've discovered from help desks analysis of 100+ companies, and how we take on improving support quality.
customer support

Customer support job trends

How different companies label their support teams? What’s the difference between happiness engineer and classic CS representative? Let's dive into the data.