product

Customer service as a service guarantees output, quality and coverage

Influx provides 24/7 support as a service for SAAS, eCommerce, and tech companies. We take on everything that’s required in guaranteeing a high quality response. Here are the benefits.
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New feature: Support as a service for ThemeForest comments

We’re now offering support as a service as part of our 24/7 WordPress support service. See how we perform this process with one of our clients — UX Themes.
customer support

What makes great customer support for SaaS companies?

Most SaaS companies focus on customer success as part of their growth strategy. But what makes great customer support? Here’s what I found from five of our best-performing SaaS clients.
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Influx Year in Review: 2016

Startups are the business of constantly learning, iterating, and launching new things, and we’ve definitely done that on all fronts. Here are some highlights!
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We’re taking on support quality

Here is how Influx started, what we've discovered from help desks analysis of 100+ companies, and how we take on improving support quality.
customer support

Customer support job trends

How different companies label their support teams? What’s the difference between happiness engineer and classic CS representative? Let's dive into the data.