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Learn more about Influx support solutions, delivered on-brand and at scale.
Introducing shared part time agents
Hire shared part time agents who can help you clear the inbox daily, with 40 hours of coverage per week, at a fraction of the cost of a full time support agent.
Brands improve their star ratings by 24% while working with Influx
Star ratings are one of the best indicators of a brand’s reputation. We looked into how well executed CX strategies drive business value and growth.
How to grow your business faster with Support as a Service - six examples
Support as a Service is a simple way to deliver fast responses, 24/7, consistently, with all management and training included. Here are six examples from clients working with Influx.
Why we launched 100% weekend support
Every support manager I know has the same problem: They have too many tickets waiting for them on Mondays when they first log into their help desk. 500+ ticket backlogs aren’t uncommon. Here's how we launched weekend support.
New tool! Forecast the next 12 months of tickets with Support Forecaster
I’m excited to announce our new FREE forecasting tool for any company using Zendesk. With Support Forecaster, define upcoming ticket volume, public responses and recommended headcount for the next 12 months.
New Feature: Multi-user access for the Influx dashboard
We've just launched our most requested feature since day 1 of Influx in 2013: Multi-user access.
How trials work - getting started with Influx
With Support as a Service, we have a pre-built, pre-managed team, ready to help answer tickets in your help desk.
Customer service as a service guarantees output, quality and coverage
Influx provides 24/7 support as a service for SAAS, eCommerce, and tech companies. We take on everything that’s required in guaranteeing a high quality response. Here are the benefits.
New feature: Support as a service for ThemeForest comments
We’re now offering support as a service as part of our 24/7 WordPress support service. See how we perform this process with one of our clients — UX Themes.

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