Enterprise Capability

Influx delivers enterprise-grade customer experience solutions - blending operational expertise, infrastructure and scale.

Since 2013, we’ve powered 25M+ customer interactions across 14 countries, with a 94% CSAT and industry-leading 7% attrition rate.

Enterprise includes full management: dedicated workforce planners, trainers, recruiters, business analysts and infrastructure experts.

Trusted CX & sales partner at scale

Putting the customer first, at scale

Everything we do is designed to put the customer first.

Rapid scale

Onboard teams of up to 200 FTEs in as little as two weeks

High Retention

Stable, experienced agents with low turnover. Top 1% talent.

Proven reliability

Governance, risk, and compliance built into every layer

Renardo, Team Leader, 6 yrs with Influx

Key Operational Programs

S.P.E.E.D. Playbook – training framework blending individuality with compliance (“Rivers & Paddocks”).
Open Key Program – complete transparency with real-time performance dashboards.
Club90 Performance – recognition system rewarding 90%+ consistency in KPIs.
Performance 7 Onboarding – a seven-step methodology for seamless client launches.
Virtual Technology Stack – AI/ML-powered omnichannel platform with analytics and insights.

Together, these programs drive consistent quality, high performance, operational efficiency, and client satisfaction.

Stephanie, Customer Support, 2 yrs with Influx

Best-in-class infrastructure

Every detail of our infrastructure is engineered for enterprise performance:
Analytics & BI – real-time dashboards, trending, utilization reports
Quality & Communication Systems – call recording, knowledge management, collaboration tools
Operational Efficiency – workforce management, automation, coaching, financial tools
Risk & Compliance – data protection, access control, disaster recovery

The result: continuous improvement, scalability, and reduced risk — all while driving customer satisfaction.

Gabriel, Recruiter, 4 yrs with Influx

Value creation framework

We deliver measurable value through three core pillars:
Operational Excellence: AI-driven tech stack, efficient onboarding, scalable systems
Service Quality: Continuous training, rewards programs, rigorous QA

Operational Transparency: Real-time dashboards, data-driven insights, collaborative governance

Shanna, Delivery Director, 9 yrs with Influx

Enterprise Service Framework

Our service ecosystem is designed for large-scale delivery while ensuring consistency and transparency.

What we deliver:

General inquiries & complaints
Billing & collections
Multi-tier technical support (L1–L3)
Back-office operations
Sales & loyalty programs
Social media & web management

How we deliver:

Workforce Management & QA
Advanced Training Programs
Integrated Technology Stack (AI/ML)
Real-time Reporting & Analytics

“Influx’s ability to outperform even office based BPOs, despite operating remotely, speaks volumes about their capabilities. It is evident that they take their commitment to our success seriously, consistently delivering results that not only meet but often exceed expectations.

As we continue to grow and evolve, we are genuinely appreciative of Influx’s dedication and efforts in serving us. We look forward to a future of continued collaboration, where together, we can achieve new heights of success.”

Yousef Ahmad

Customer Support Manager, Clipboard Health

Read the case study →

How to get started

We can launch a pilot in one week, or run a custom 3-6 implementation program to align across all system.

Discovery & Alignment

Initial consultation with our Enterprise team to map your goals, service requirements, and operational priorities. Establish success criteria, KPIs, and governance expectations up front.

Performance Onboarding

A structured seven-step onboarding methodology guiding you from design to go-live. Covers training, workforce planning, system integration, and compliance setup — ensuring a smooth launch.

Operational Go-Live & Continuous Improvement

Launch of enterprise service delivery with full transparency via the Open Key Program. Ongoing optimization through S.P.E.E.D. Playbook, Club90 performance tracking, and AI-powered reporting.

Case studies

See how companies work with Influx to deliver flexibility and scale.

Read more client testimonials or case studies

Hire full-service teams on demand

Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.