Fully-managed teams
Fully-managed from recruiting and training, to quality assurance and reporting.
You get a turnkey support team that acts as an extension of your in-house team — without the stress of running it.
Deliver CX excellence with full-time, part-time or Support as a Service teams.
Trusted by brands from startups to enterprise
Managed CX excellence
Influx delivers fully-managed solutions that includes everything from recruiting to reporting, so you can focus on growing your business.
Hiring & operations
We recruit, train, and manage agents so you’re free from staffing stress.
Team leadership
Multi-layed leadership from front-line coaching to strategic oversight.
QA & performance
Frequent audits, data-driven improvements, and 1:1 coaching.
Seamless integration
We plug directly into your existing tools for a hassle-free workflow.
Turnkey CX Success
Hiring & operations
We recruit, vet, and onboard candidates who fit your brand. Once agents go live, our team leaders continually support them with coaching, performance reviews, and scheduling.
- Streamlined talent acquisition: We recruit, vet, and onboard candidates with the right skill set and brand fit.
- Thorough onboarding & training: Every agent undergoes structured sessions plus “draft mode” approvals to master your products and workflows from day one.
- Reliable scheduling & oversight: Our managers handle rosters, shift changes, and continuous coaching—removing the entire staffing burden from your plate.
Shanna, Delivery Director, 9 yrs with Influx
Experts to lead and manage
Team leadership
We offer multi-tiered leadership that monitors performance, manages escalations, and collaborates on growth strategies. Our framework ensures proactive and effective customer support aligned with your business goals:
- Client Team Leaders (CTLs): Oversee daily agent performance, hold 1:1 coaching sessions, handle escalations, and maintain knowledge bases.
- Dedicated Account Managers: Work closely with you on high-level strategies, expansions, or special requests.
- Workforce Management Specialists: Ensure you’ve got the right headcount for your busiest times—across multiple time zones if needed.
Ana, Customer Support, 3 yrs with Influx
Always improving
QA & performance management
Influx builds QA and improvement cycles into every step, using metrics like CSAT, NPS, and average response time to guide data-driven refinements. Frequent audits allow us to catch even minor issues early, ensuring that you maintain consistent quality and brand voice as you evolve.
- Data-Driven QA: We monitor CSAT, NPS, and response metrics, refining procedures to maintain or exceed KPIs.
- Weekly or Monthly Audits: We evaluate emails, chats, and calls for tone, accuracy, and consistency, quickly resolving any gaps.
- Targeted Coaching & Improvements: Based on QA findings, agents receive 1:1 coaching to keep pace with evolving brand standards.
Dea, Recruitment, 10 yrs with Influx
We do things your way
Seamless integration
We work within your existing tools and processes. By plugging directly into your CRMs, helpdesks, and ecommerce systems, we ensure minimal friction and maximum visibility.
- Direct plug-in: Whether you use Zendesk, Intercom, Shopify, or Salesforce, we embed ourselves in the platforms you already rely on.
- Real-time visibility: Live dashboards and performance updates let you see exactly how your support team is performing.
- Minimal disruption: No extensive migrations or new workflows—our agents simply appear within your current processes.
Daniel, Dpt. Delivery Manager, 7 yrs with Influx
Emily Howman
Head of Customer Support,
Biteable
“Our Influx team has been phenomenal. They assess all chats as they come in and make informed decisions on their own. When a customer tells us something is broken, they roll up their sleeves, figure out what the issue is, then work directly with our engineers to solve the underlying problem.”
Biteable is the world’s simplest video maker. Read the case study →
Case studies
See how companies work with Influx to deliver flexibility and scale.
100% customer support in 6 languages across 7 platforms for complete end-to-end support
100% omnichannel customer support for 2x seasonal ticket spikes with 91% CSAT
6 dedicated agents handle 100% customer support for email, live chat, and voice
Read more client testimonials or case studies
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
Building a remote support team with consistent culture, standards, and performance
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support