How to fit Support as a Service into your existing support operation
Almost all of our clients have existing internal agents or managers that work with us. By combining an existing support team with Influx, our clients can both guarantee coverage and invest in their own teams and systems.
When should a company use Support as a Service?
Support as a service works best as a tier 1 support operation - meaning we answer all inbound messages with known answers and clear documentation. For most companies, this means we answer 20-80% of all inbound tickets.
Case Study: Sendle Interview
Learn more about how Sendle has built and continues manage a 25+ team, supported by Influx.
How trials work - getting started with Influx
With Support as a Service, we have a pre-built, pre-managed team, ready to help answer tickets in your help desk.
See how support leaders at Zendesk, 99designs and Vend structure their support teams for success.
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