research

How to fit Support as a Service into your existing support operation

Almost all of our clients have existing internal agents or managers that work with us.  By combining an existing support team with Influx, our clients can both guarantee coverage and invest in their own teams and systems.
research

When should a company use Support as a Service?

Support as a service works best as a tier 1 support operation - meaning we answer all inbound messages with known answers and clear documentation. For most companies, this means we answer 20-80% of all inbound tickets.
Case Study

Case Study: Sendle Interview

Learn more about how Sendle has built and continues manage a 25+ team, supported by Influx.
research

How trials work - getting started with Influx

With Support as a Service, we have a pre-built, pre-managed team, ready to help answer tickets in your help desk.