tips and tutorials

9 steps to reset your business budget for Q1

It's essential to reset business budgets to spend wisely and to plan for any uncertainties that may lie ahead. These 9 steps will get you started!
customer support

Why you need call center outsourcing

Get answers to questions including what is call center outsourcing, how much does it cost, and why outsource.
customer experience

7 pillars of effective ecommerce customer service

The best eCommerce customer service starts internally. Learn how to improve customer service in eCommerce with these 7 pillars!
Case Study

Biteable case study: 24/7 support with 2-minute resolution time and 90% CSAT

How Biteable, a video building community with 4 million+ members, works with Influx to provide 24/7 support and sales with a median response time of four minutes.
customer experience

7 customer support tips to provide excellent experiences

Excellent customer support is an opportunity to build relationships with customers. These 7 tips will help you master it!
customer support

When to offer customer voice support for your startup

Voice customer service and phone support are important for your business. When should your customers be able to call customer support?
customer support

8 common customer service mistakes & how to avoid them

Customer service mistakes can be devastating to a business that isn’t aware of and prepared to avoid. Read now to find out!
business operations

The 8 best help desk software for 2023

Looking to improve your customer experience in 2023 with a quality help desk? Find out more about which one is right for your business.
work culture

Leadership and the power of authenticity in a remote workforce

Meet Ell, a Project Manager based in Toronto, Canada. Since starting at Influx in 2017, Ell relocated from Jamaica and has learned lots of leadership skills along the way.