Best practices

Stay up-to-date with the most effective methods for your business.

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Best practices 3 easy ways to wow your customers with live chat Immediate, personable, and effective – these are the hallmarks of a great live chat experience. How do you go one step further and wow your customers? We compiled three easy - and proven - tricks that anyone can implement.

Best practices Get more leads with these six automated live chat tactics Adding live chat to your funnel is not only a great way to support your customers; it can also prove to be super fruitful in igniting sales and optimising leads.

Best practices We get 27% of our leads from live chat — You can too In order to drive revenue and growth, more leads help us figure out what to offer, to whom and how. But how exactly do we get more leads? We share the solution that we found.

Best practices 8 CRM software best practices Use these eight best practices to keep your CRM software performing at a pinnacle!

Best practices Social media’s role in Q4 retail 2022 Using social media to your advantage this Q4 is a budget-friendly, effective strategy to boost sales and grow a loyal following. Read our 10 simple tips!

Best practices Methods to create a B2B CX that rivals B2C Six strategies your B2B company can incorporate into your CRM to create an exceptional customer experience that rivals that of B2C experiences.

Best practices Exploring 8 best practices for SaaS customer support Knowing what constitutes exceptional SaaS customer support and how to implement it can boost your business’s performance significantly.

Best practices 8 customer retention strategies to grow your brand Retaining customers is important for any business as it costs less to keep a current customer than to find and onboard a new one. Find out more today!

Best practices The benefits of long-tail keywords for SEO Long-tail keywords allow you to get more traffic to your site and be found by new audiences. Learn how to incorporate them into your website for improved SEO!

Best practices Discover the 5 best practices for live chat outsourcing Live chat remains a popular channel to connect with customers. Here are five important elements to outsourcing live chat to the right partner.

Best practices How to flex CX teams up and down during seasonal months without a hitch Prepare for Q4 with best practices for scaling holiday support including Black Friday, Cyber Monday, and Christmas.

Best practices Tips to sell out during your next product launch Over 30,000 products are launched each year and roughly 95% of them fail. Read through our 8 tips to prepare yourself for an epic product launch that sells out.