best practices

Six strategies your B2B company can incorporate into your CRM to create an exceptional customer experience that rivals that of B2C experiences.

Retaining customers is important for any business as it costs less to keep a current customer than to find and onboard a new one. Find out more today!

Customer engagement is key to business success. Find out eight ways to increase your overall customer engagement and drive traffic to your business!

Long-tail keywords allow you to get more traffic to your site and be found by new audiences. Learn how to incorporate them into your website for improved SEO!

Live chat remains a popular channel to connect with customers. Here are five important elements to outsourcing live chat to the right partner.

Knowing what constitutes exceptional SaaS customer support and how to implement it can boost your business’s performance significantly.

Immediate, personable, and effective – these are the hallmarks of a great live chat experience. How do you go one step further and wow your customers? We compiled three easy - and proven - tricks that anyone can implement.

Adding live chat to your funnel is not only a great way to support your customers; it can also prove to be super fruitful in igniting sales and optimising leads.

In order to drive revenue and growth, more leads help us figure out what to offer, to whom and how. But how exactly do we get more leads? We share the solution that we found.