customer support
Stay on top of all things in the customer support industry.
What 10+ years in support taught us about working with customers
Communication can be difficult for everyone, even when your job is centered on it. As a customer support representative, you must draw on a wide range of talents, including basic communication skills.
The five tools to keep your customers supported, between support emails
Nurturing your customer relationships is one of the best, and most proven, ways to grow your business. Successful customers generally spend more and refer more customers to you.
The four types of customer service agents hired by leading brands
Your support experience is only as strong as the people providing it. If you want to provide excellent support, you need to find, train, and manage the right people.
Customer support job trends
How different companies label their support teams? What’s the difference between happiness engineer and classic CS representative? Let's dive into the data.
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