As a CX professional, it’s important to stay up-to-date on the latest in customer experience. Influx’s biweekly newsletter gives a quick, curated look at the industry including recent CX news, helpful articles/blogs, and fresh insights.
Here’s a teaser of what to expect:
Catch up on CX news regarding OpenAI, SAP, and Salesforce… and how Meta plans to offload Kustomer after acquiring it for $1B.
Listen to 11 podcasts to keep your CX game sharp and be sure to check out the top customer success events to attend in 2023.
Insight #1: 72% of CFOs plan to maintain spending on customer support in 2023, despite economic pressures. (Gartner)
Insight #2: 73% of consumers believe AI can have a positive impact on their customer experience. (Businesswire)
Insight #3: 64% of consumers spend more money with a brand if their issues are resolved. (Zendesk)
Insight #4: US businesses lose $35.3B a year in churn caused by avoidable CX issues. (CallMiner)
- Is ChatGPT good or bad for CX? Some say it’s neither.
- CX leaders are warned to prove ROI or pay the price…
- Use 70 live chat scripts to boost purchase experiences.
- Read up on the ROI of SMS.
- Where should you apply conversational AI? Here are several use cases.
- Boost operational efficiency with 7 ways to improve business operations.
- Check out the top CX influencers to follow in 2023.
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