tutorial

Zendesk markdown is a "language" for formatting text inside Zendesk. It allows you to easily add bolding, bullet points, italics and other formatting into your tickets and macros simply by adding some symbols.

Macros are a Zendesk term for 'saved replies.' Using macros, you can respond to customers faster while reducing the chance of making a mistake.

Tagging in Zendesk may feel pretty straightforward, but knowing when and how to use them will set you up for inbox bliss and greater support transparency.

Views are the tool you use to organise tickets from inside Zendesk. Streamlining them to make the time spent in your inbox as efficient (and straightforward) as possible is so important when aiming for the elusive inbox-zero.

CSAT can be one of your most valuable tools when tracking the pulse of your customers. In this tutorial - we are going to run you through how you set it up within Zendesk.