Introducing Influx “On Call”: 24/7 Call Answering

Influx “On Call” is a complete call center solution designed to answer 99% of inbound calls, 24/7, in less than 30 seconds. Every call is answered by a live (human) agent, trained to respond, engage and take action on behalf of your brand.

Get 24/7 call center coverage with all management, training and phone systems included - in a simple month-to-month format.

Looking for something else? Check out all call center solutions or full-cycle sales.

Trusted call center partner for brands - from startup to scale

24/7 Call Center

24/7 call answering by real people

Offer unparalleled support to your customers in any region - 24/7. With a 100% remote and global workforce, you can maintain availability year-round and never have gaps in service.

Phone system included

Plug into our best-in-class phone system with phone trees and routing as needed. Get easy access to all reporting - by minute, by agent, by call. Listen to recorded calls whenever needed.

Fast training & onboarding

We leverage our years in global workforce development and recruitment expertise to offer a unique blend of agility, scalability & management to scale your support, fast. Launch a team in 1 week.

Work with the top 1% of agents

We run a three-step recruiting process with all candidates, followed by our one-week apprentice program, cognitive testing and client-specific evaluations. The result: Excellent communication and comprehension.

CALL CENTER FLEXIBILITY

Instant support - anytime, anywhere

Influx’s 24/7 call support guarantees that critical calls are answered fast, ensuring your clients receive immediate support when needed. Our service is built for businesses that handle fewer but highly important calls.

Ready at any hour, including weekends and holidays, to keep your business accessible. With Influx, each call is handled as if it’s the only one that matters.

Gabriel, Recruiter, 3 yrs with Influx

Call center teams, built just for you

Influx provides a complete support ops team, improving key metrics like CSAT, NPS and time to resolution.

Influx is the #1 on demand support solution for brands - providing an automated and sustainable service model that grows with you.

Learn more about Influx.com service and support teams.

Generate more revenue with a complete sales operation, available on demand. Close more deals, while delivering best-in-class CX with top 10% sales reps and top 1% sales assistants and SDRs.

Stay flexible with month-to-month pricing.

Learn more about Influx.com sales teams.

Security and Tech

Best-in-class technology & security

Security is our ultimate priority, which is why we’ve partnered with the world’s leading technology systems to provide end-to-end peace of mind. Our industry-leading security program complies with GDPR, CCPA and all workplace security standards, as well as HIPPA and payment regulations so you have the highest confidence in the management of your data.

Our results

94%

94% CSAT wile handling 8,000 calls/week.

Read the case study →

<30

<30 second average wait time, even at peak times.

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10x

10x decrease in call abandon rate with an Influx.com team.

Read the case study →

Yousef Ahmad
Customer Support Manager, Clipboard Health

“Influx’s ability to outperform even office-based BPOs, despite operating remotely, speaks volumes about their capabilities. It is evident that they take their commitment to our success seriously, consistently delivering results that not only meet but often exceed expectations.

As we continue to grow and evolve, we are genuinely appreciative of Influx’s dedication and efforts in serving us. We look forward to a future of continued collaboration, where together, we can achieve new heights of success.”