Your entire CX people and Al — fully managed
Influx takes complete ownership of your customer experience operation — from hiring and training agents to configuring and managing Al in your help desk. You get a high-performing CX function without the overhead of building or running one internally.
Start with a quick strategy meeting.
See how the AI + human customer support system improves CSAT & resolution rates.
Influx is a trusted CX partner for global brands - from startup to scale
CX Where AI + human agents perform better together
Full AI agent automation is not the goal. Performance is.
Influx runs your AI agent and human support as one managed system, optimizing automation levels, knowledge bases and empowering humans on the rest, driving lower cost per message and consistently higher CSAT.
Full team ownership
Influx takes full ownership of your support operation. We hire, train and manage the support team, while a dedicated Client Team Lead oversees quality, scheduling and day-to-day delivery. AI agents and human specialists work together as one coordinated support system.
Find out how our managed support teams work Talk to our team →
AI implementation & management
The Influx team configures, deploys and continuously manages AI agents inside your help desk. Automation is aligned with real support workflows so AI resolves the right conversations while supporting human agents with context and faster ticket handling.
Learn more about AI agent implementation
Want to know more? Book a discovery call →
Customer support performance you can measure
Influx continuously reviews conversations, tracks CSAT and resolution metrics, and improves automation, workflows and knowledge. Human and AI responses stay aligned with your brand voice while performance improves week over week.
Looking to improve your results? Get in touch →
Our results
AI + Agent resolution rate Inbound tickets fully resolved
Average CSAT Score Across Influx-managed clients
Reduction in cost per inbound vs. in-house CX teams
How AI + human customer support operation works
Getting started with fully managed customer experience operation.
1. Book a call
A quick consultation with our team to review your current support setup, AI usage and goals. We outline how AI agents and human specialists can work together in your CX operation.
2. Planning your support system
Working together, we design your support model. This includes team structure, AI automation opportunities and workflows tailored to your business.
3. Set KPIs
Meet your Influx management layer to define benchmarks such as CSAT, response time, AI resolution rate and cost per message.
4. Train and configure
We train your team on your product, policies and brand voice while configuring AI agents, knowledge sources and helpdesk workflows.
5. Deploy and monitor
With your approval, your AI agents and Influx support team begin operating inside your helpdesk, handling conversations and escalations across channels.
6. Continuous optimisation and reporting
We continuously review conversations, monitor performance and refine AI automation, knowledge and workflows. You receive reporting tied to measurable outcomes.
How an eco-conscious brand achieved sustainable growth with managed human + AI support
Partnered with Influx since 2024
The customer service team are really switched on, they are quick to understand any query and give practical advice.
The eco-conscious brand maintaining customer trust with fully managed Human + AI support.See our Koh case study →
Frequently Asked Questions
No. AI agents don’t replace human support, they handle repetitive, Tier1 queries so humans can focus on more complex conversations and Tier 2 tickets.
The best support teams use AI for high-volume questions like order status or returns, while human agents handle anything that requires judgment, empathy, or flexibility.
Most teams automate around 10–30% of support conversations with AI. This typically includes repetitive, high-volume queries like order status, shipping updates, returns, and basic product questions.
A traditional chatbot follows scripts and fixed rules, while an AI agent generates answers based on context like your knowledge base, policies, and past conversations.
This is why context engineering matters. The quality of the AI depends on how well that context is structured, updated, and ongoingly managed.
AI agents handle routine, Tier 1 tickets that are high-volume queries like order status, shipping, and returns. When a conversation becomes more complex, it’s escalated to Tier 2, to a human agent with full context already captured.
This allows human support agents to focus on higher-value conversations, while AI agents reduce workload and speeds up response times.
In most CX organisations, AI agent responsibility sits with a CX support lead, often supported by operations or product. They define what the AI should handle, actively monitor performance, and ensure it stays aligned with the brand and policies.
Because AI requires ongoing updates, testing, and quality control, many teams treat it like a junior agent that needs regular management.
Influx manages both the AI agent and the human support layer as one system.
Our AI agent managers handle context, training, testing, and ongoing optimisation to improve resolution quality. On the human side, we manage support agents, workflows, and escalations.
The focus is on making sure AI and humans work together properly, with accurate answers, clean handoffs, and consistent performance over time.
No. You can start from scratch or bring an existing setup.
If you already have an AI agent, Influx will audit, optimise, and manage it. If not, we can help set one up within your existing helpdesk and build the right workflows from the start.
In both cases, the focus is on getting your AI agent performing reliably with your support structure.
Influx works with leading AI-enabled helpdesks like Gorgias, Intercom (Fin), Zendesk, Help Scout and other modern CX platforms.
We operate on top of your existing setup, so there’s no need to replace your helpdesk or rebuild workflows.
Most teams are up and running within about a week.
This includes setting up workflows, aligning on tone and policies, and getting both AI and human support working together from day one.
Pricing depends on your support volume, coverage needs, and the level of AI and human support required.
Influx offers flexible, month-to-month plans, so you can scale up or down as your support needs change.
You can learn more or request a custom quote on our pricing page.
Find out how we improve CX for global brands
See how companies work with Influx to deliver flexibility and scale.
CX success - Koh leverages both Human + AI agents to achieve 86% CSAT
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
24/7 coverage for 15,600+ ticket backlog with 10 Zendesk agents and back office support
24/7 coverage with a fully managed support team of 8 agents across 3 regions
100% customer support in 6 languages across 7 platforms for complete end-to-end support
Read more client testimonials or case studies
Let’s explore how Influx can improve your CX operation
Book a strategy call with our team to review your current support setup, AI usage and key CX metrics. We’ll show where AI and human support can work better together.
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