Influx Blog
Learn how to build and scale a world-leading support team.
Interviews
Support Q&A with Ashley King, Director of Support at 99designs
Ashley King ran the support team at 99designs. She built and scaled her team from a couple of agents to more than 50 in such a fast-paced environment. How does she perform this excellently?
CX Excellence
Customer support job trends
How different companies label their support teams? What’s the difference between happiness engineer and classic CS representative? Let's dive into the data.
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