Business operations
Ensure operational efficiency for your brand.
Business operations
Best questions to ask when outsourcing customer support
Dynamic new business models combined with human-powered technology offer vibrant customer service today. Here are five critical questions to ask when you are considering customer service outsourcing.
Business operations
How to fit Support as a Service into your existing support operation
Almost all of our clients have existing internal agents or managers that work with us. By combining an existing support team with Influx, our clients can both guarantee coverage and invest in their own teams and systems.
Business operations
Top 6 ways eCommerce companies are cutting costs and improving operational efficiency
Reduce frequent eCommerce costs with these 6 practical tips!
Business operations
Warning signs of a bad CX agency
Arm yourself with the information to spot warning signs of a bad CX outsourcing agency and find the right fit for you.
Business operations
How to scale CX teams while maximizing ROI
Insight is a competitive differentiator. How can you scale CX from a data-driven perspective with the intent to increase ROI? Read more!
Business operations
Can live chat outsourcing deliver excellent customer service and boost sales? Here are the facts
Many companies have turned to live chat for customer support and sales, and here's why.
Business operations
Top 5 questions to ask when hiring an outsourcing agency
Before disclosing any important company information, there are a few questions to ask an outsourcing agency before deciding if it's the right fit for your business.
Business operations
What business processes should your company be outsourcing?
Many business processes can be outsourced to save time & resources, allowing you to focus on the important things. Find out more today!
Business operations
Our Complete Guide to Business Process Outsourcing (BPO)
BPO is a fantastic way for businesses’ to alleviate pressure by delegating important processes to an external company. Read to find out why BPO is important!
Business operations
The ultimate guide to outsourcing your e-commerce customer service in 2022
More than ever before, companies are choosing to outsource e-commerce customer support because it is easy, efficient, and scaleable,.
Business operations
How to minimize agent turnover so you aren’t stuck onboarding and training
Agent turnover can damage team morale and impact performance. Learn more about how to retain agents and keep them happy.
Business operations
How to retain top talent during peak seasons
The average cost to replace an agent can be anywhere between $10,000 and $20,000. Be proactive in recruiting and retaining top talent!
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