New feature: Support as a service for ThemeForest comments

I’m excited to announce that we’re now offering support as a service for ThemeForest comments as part of our 24/7 WordPress support service.

This means we can now answer customer questions and pre-sales questions directly on your author page on ThemeForest.

Here’s what our responses look like:

We’ve been testing this process with one of our clients — UX Themes — for the last three weeks. As you can see, we show up as ‘Author Team’.

As an author, you can also respond as you like or use your existing support team to answer. We only act as an extension of your already existing support team, and you only pay when we respond to a question.

How we answer (public) questions differently

If we know the answer, we answer it. If the question requires some custom digging, we let the customer know that they can submit a ticket to answer the question. Here’s an example of where we ask for someone to submit a ticket:

You can find live examples of our responses on the public comments page here.

How to get started

If you’re already an Influx client, let your account manager know, and they’ll set it up for you.

If you’re not already an Influx client, you can create an account here then let us know here that you’re ready to get started. Every month, we charge clients based on total responses.

Here’s our pricing calculator.

How does reporting work

Once our agents start answering comments on ThemeForest, you’ll be able to track total responses in your Influx dashboard.

Does this service work with CodeCanyon too?

Sure does! We support just as many plugins as themes with our WordPress support service.

Hope you find this new service helpful! If you have any feedback, let us know at hello@influx.com

Get started with Influx

Influx was established in 2013 & has been trusted by 750+ brands globally, ranging from startup to scale.

Influx builds 24/7, near-shore global customer support teams. We provide fully managed, flexible & high-performance agents. Our services range from eCommerce support, tech support, sales support, AI Management, Enterprise solutions and more to give you the customer assistance you need to prioritize other responsibilities and continue scaling your business.

Make your support operations fast, flexible, and ready for anything with experienced, 24/7 support teams working on demand. See how brands work with Influx to deliver exceptional customer support or get a quote now.