We already Work with Top-Selling WordPress Companies
We support many of the most popular WordPress products, including Advanced Custom Forms - the #1 rated form plugin by WordPress developers - and Flatsome - the #1 selling WooCommerce theme of all time. Our systems connect directly with third party support tools like bbPress, Ticksy, Help Scout and Zendesk.
Experts in WordPress Theme & Plugin Support
Our trained teams have been resolving issues with WordPress themes and plugins since 2013. We value lasting relationships with our engineers and clients allowing us to leverage our experience in supporting new products.
Custom Solutions when Your Product Breaks
Our team investigates how and why your theme or plugin is breaking for a customer and comes up with a solution. We include this work in our pay per response pricing model . Most support tickets require custom solutions work and we’re happy to do it.
Improve Your Product Ratings
Its no secret that improved product ratings and maintaining a five-star rating on top platforms like ThemeForest or WordPress.org is key to maintaining and growing sales of your items. We know how to treat customers in such a way to improve your ratings. With 24/7 support, your customers get answers and solutions faster too, increasing the likelihood of positive reviews.
Full Transparency & Product Insights
We work inside your existing help desk and give you direct access to everyone working on your account via a Slack bridge. So, you can see everything that’s happening and compare our support work to your own. Our system connects to all major help desks and support forums. For custom integrations or if you have any questions related to integrations, please contact us .
Self Learning Support
With active management and QA included in all plans, our support engineers are constantly improving and learning how to achieve better outcomes faster and give better solutions to your customers. Our QA team runs asynchronous feedback with all engineers and managers.
No Commitment Free Trial
Sound interesting? We offer all new clients two to four weeks as a free trial with no commitments. During this trial period, we typically slowly ramp up ticket volumes every few days to ensure we’re meeting quality standards. Also during this trial, you can tell us how many tickets and what types of tickets you want us to answer.
To start your free trial, create an account , and someone from our team will be in touch.
Proudly supporting some of the communities most respected developers.
Best selling WooCommerce theme ever
Rated no. 1 by WordPress developers
More than fifty thousand themes sold
"The value added by Influx to supporting our customers has benefited our business beyond expectation."
“Fast, reliable and friendly customer service is invaluable to any business. Influx has delivered! Now we can focus on our passion - designing great products.”
How can we help you?
bbPress Support Tools Plugin
We're working on a plugin that brings the best features of helpdesk solutions to bbPress, including advanced reporting and team features.
This plugin will be available completely free, if you'd like to use it please sign up here: