75% of customers demand fast responses. If your support team works a standard 9-5 like 50% of support teams, the backlog piles up and the queue gets longer, essentially increasing wait time.
The solution? Scaling up to 24/7 customer support.
Download the roadmap to flexible, 24/7 support to respond to customers faster and wake up to inbox zero.
What you’ll get:
- Direct benefits of 24/7 support
- 5 key indicators your business is ready for 24/7 support
- Crunching the numbers of after hours stats
- 24/7 support models: follow the sun vs. graveyard shifts
- Cost breakdown of outsourcing vs. hiring
- Forecasting headcount calculator
- Workforce management tools for after hours support
- How brands are filling coverage gaps by going 24/7
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