The complete guide to flexible, 24/7 support (2023 eBook)

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by   Mikayla Fuller
October 11, 2023

75% of customers demand fast responses. If your support team works a standard 9-5 like 50% of support teams, the backlog piles up and the queue gets longer, essentially increasing wait time.

The solution? Scaling up to 24/7 customer support.

Download the roadmap to flexible, 24/7 support to respond to customers faster and wake up to inbox zero.

What you’ll get:

  • Direct benefits of 24/7 support
  • 5 key indicators your business is ready for 24/7 support
  • Crunching the numbers of after hours stats
  • 24/7 support models: follow the sun vs. graveyard shifts
  • Cost breakdown of outsourcing vs. hiring
  • Forecasting headcount calculator
  • Workforce management tools for after hours support
  • How brands are filling coverage gaps by going 24/7

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About the author

Photo of Mikayla Fuller

Mikayla Fuller

Mikayla is an avid copywriter. If she’s not out on an adventure, you can find her somewhere with a book in hand.